At a Glance
- Tasks: Coordinate care for customers, manage schedules, and support care workers.
- Company: Home Support Matters is dedicated to delivering high-quality care in a supportive environment.
- Benefits: Enjoy part-time hours, additional on-call pay, and a friendly team atmosphere.
- Other info: This role is office-based in Beccles, with no sponsorship available.
- Why this job: Make a real difference in people's lives while developing your communication and organisational skills.
- Qualifications: Strong communicator with customer service experience; care industry experience is a plus.
The predicted salary is between 18000 - 24000 € per year.
Care Coordinator – Beccles Branch
Part‑time | Monday, Tuesday & Wednesday
Are you ready to play a key role in shaping the future of a growing care provider? Home Support Matters is expanding, and we’re looking for a proactive, people‑focused Care Coordinator to help drive our Beccles branch forward.
This is more than scheduling and admin, it’s an opportunity to influence service growth, strengthen customer relationships, and make a meaningful impact on the lives of the people we support. If you’re a natural problem‑solver who thrives in a fast‑moving environment, we’d love to hear from you.
What You’ll Do – and How You’ll Make an Impact
- Lead efficient rota coordination to ensure continuity of care and a positive experience for every customer
- Act as the key link between customers, families, care teams, and professionals, strengthening trust and satisfaction
- Support new referrals and care planning, helping our service grow through excellent responsiveness and attention to detail
- Use digital systems with confidence to maintain accurate records and streamline operations
- Line‑manage and support care staff, ensuring they feel confident, valued and motivated
- Monitor and optimise service delivery, resolving issues quickly to maintain high standards
- Contribute to our on‑call rota (8 hours every two weeks, remote from home, paid at an enhanced rate)
Your work will directly influence the quality, consistency and growth of our service, giving you the chance to shape how we evolve as a business.
What We’re Looking For
- Excellent communication and telephone skills
- Strong administrative and IT ability
- 1+ year of customer service experience
- Ability to stay calm, prioritise effectively, and juggle multiple tasks
Desirable: Experience supervising staff or working in a regulated care setting
If you’re driven, organised and ready to help build a stronger, growing service that makes a genuine difference every day, this could be the perfect next step for you.
Care Coordinator - Part Time in Beccles employer: Home Support Matters
Home Support Matters is an exceptional employer located in Beccles, offering a supportive team environment where you can truly make a difference in the lives of vulnerable individuals. With part-time hours and additional on-call pay, we prioritise work-life balance while fostering employee growth through meaningful engagement in care coordination. Join us to be part of a dedicated team that values strong communication and organisational skills, ensuring high-quality care delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Care Coordinator - Part Time in Beccles
✨Tip Number 1
Familiarise yourself with the care industry and its regulations. Understanding the standards and compliance requirements will not only help you in the role but also impress the hiring team at Home Support Matters.
✨Tip Number 2
Highlight your communication skills during any interactions. As a Care Coordinator, you'll need to effectively communicate with various stakeholders, so showcasing your ability to build relationships is key.
✨Tip Number 3
Demonstrate your organisational skills by discussing how you've managed multiple tasks or projects in the past. This will show that you're capable of handling the demands of the role.
✨Tip Number 4
Be prepared to discuss your experience in customer service and how it relates to the care sector. Sharing specific examples of how you've supported clients or resolved issues can set you apart from other candidates.
We think you need these skills to ace Care Coordinator - Part Time in Beccles
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in care coordination or customer service. Emphasise your organisational skills and any experience you have in a regulated environment, as these are key for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for delivering high-quality care. Mention specific examples of how you've successfully managed multiple tasks or built strong relationships in previous roles.
Highlight Communication Skills:Since the role requires excellent communication, provide examples in your application that demonstrate your ability to communicate effectively with customers, families, and care professionals.
Showcase IT Proficiency:Mention your proficiency in IT tools like Word and Excel. If you have experience with care management software, be sure to include that as well, as it will strengthen your application.
How to prepare for a job interview at Home Support Matters
✨Showcase Your Communication Skills
As a Care Coordinator, strong communication is key. Be prepared to demonstrate your ability to communicate effectively, both verbally and in writing. You might want to share examples of how you've successfully interacted with customers or resolved conflicts in the past.
✨Highlight Your Organisational Abilities
This role requires excellent organisational skills. During the interview, discuss your experience in managing multiple tasks and how you prioritise your workload. Consider mentioning specific tools or methods you use to stay organised.
✨Demonstrate Your Passion for Care
Home Support Matters values high-quality care. Make sure to express your passion for helping others and your commitment to delivering exceptional service. Share any relevant experiences that highlight your dedication to improving the lives of customers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific situations. Think about scenarios related to scheduling conflicts or customer concerns, and prepare thoughtful responses that showcase your critical thinking and adaptability.
