At a Glance
- Tasks: Provide top-notch customer service and support for property licensing applications.
- Company: Join Home Safe, a key player in local authority delivery services.
- Benefits: Flexible working arrangements, ongoing training, and a supportive team environment.
- Other info: Opportunity for professional growth and development in a dynamic setting.
- Why this job: Make a difference by helping people navigate property licensing with ease.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25200 - 30800 £ per year.
Home Safe is a delivery partner that works with local authorities to deliver their property licensing schemes. The Customer Services Advisor is responsible for providing frontline customer service and administrative support in relation to property licensing applications and enquiries. Acting as a first point of contact, the postholder will support the efficient delivery of licensing services whilst working under the guidance and direction of the Marketing Manager.
Skills
- The Customer Services Advisor will demonstrate excellent customer service and communication skills, with the confidence to act as a first point of contact for licence-related enquiries by telephone and email.
- They will possess a professional and approachable manner, with the ability to communicate clearly and effectively with all stakeholders.
- Strong organisational skills and attention to detail are essential, together with the ability to manage a varied workload and maintain accurate records.
- The postholder will be able to work methodically, follow established processes, and ensure that applications and enquiries are handled efficiently and accurately.
- The role requires a proactive and flexible approach, with the ability to identify and resolve straightforward issues independently and escalate more complex matters where appropriate.
- The successful candidate will be comfortable using a range of IT systems and databases and will contribute to maintaining high standards of customer service and administrative support across the team.
Experience
- The successful candidate will have experience working in a customer-facing environment, including handling enquiries by telephone and email.
- They will have experience providing administrative support and maintaining accurate records, with a strong focus on delivering excellent customer service.
- Experience of processing applications, casework, or similar administrative processes would be advantageous, as would experience working within a regulatory, licensing, property, housing, or local authority environment.
- The role requires the ability to work collaboratively with colleagues, manage competing priorities, and contribute to the efficient operation of the service.
- Experience of using databases, customer relationship management systems, or other business software is desirable, together with experience of working to targets, service standards, or performance measures.
Education / Qualifications
- Educated to A-Level standard or equivalent is desirable, although relevant experience will be considered in lieu of formal qualifications.
- Qualifications or training in customer service, administration, business support, or related disciplines would be advantageous.
- The postholder will be expected to undertake ongoing training and professional development to support their role, particularly in relation to property licensing processes, customer service delivery, and relevant legislation and guidance.
Work Location
This is an in-person role based at our offices in Doncaster. However, during the initial period of employment (anticipated to be approximately the first six months), the successful candidate will primarily work from home whilst the team continues to develop its office-based operations. Candidates must be able to attend the Doncaster office as required during this period for training, meetings, team collaboration, and other business needs. Following the initial home-working period, there will be an expectation that the role transitions to being primarily office-based, and applicants should therefore be able to travel to and from the Doncaster office on a regular basis.
Customer Service Advisor in Doncaster employer: Home Safe
Home Safe is an excellent employer that values its employees by fostering a supportive work culture and providing opportunities for professional growth. As a Customer Service Advisor in Doncaster, you will enjoy a flexible working environment, initially working from home while receiving comprehensive training, and later transitioning to a collaborative office setting. The company prioritises employee development and offers ongoing training in property licensing processes, ensuring that you are well-equipped to deliver exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Home Safe. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Home Safe before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Home Safe:Your cover letter is your chance to shine! Tell us why you want to work at Home Safe specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Home Safe!
How to prepare for a job interview at Home Safe
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
