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- Tasks: Be the friendly face of our clinic, managing patient communications and appointments.
- Company: Join an award-winning aesthetic clinic in the prestigious Harley Street medical district.
- Benefits: Enjoy a dynamic work environment with opportunities for professional growth and development.
- Why this job: Perfect for those passionate about aesthetics and providing exceptional patient care.
- Qualifications: Must have 2+ years in a receptionist role, ideally in medical or high-end hospitality.
- Other info: Flexible shifts, including occasional late evenings, to suit your lifestyle.
The predicted salary is between 36000 - 60000 £ per year.
An award-winning aesthetic clinic based in the Harley Street medical district is seeking a polished and personable Receptionist to join its front-of-house team. This is a full-time, patient-facing role ideal for candidates with experience in medical or high-end hospitality settings.
Role Overview
As the first point of contact for patients, you will manage clinic communications, coordinate appointment bookings, and ensure a seamless patient journey from consultation to treatment. The role combines service excellence, diary coordination, and front-of-house professionalism within a busy doctor-led aesthetic practice.
Key Responsibilities
- Deliver responsive, well-presented communication across phone, email, and messaging platforms
- Welcome patients and manage front-of-house processes to support a positive clinic experience
- Coordinate treatment bookings, plans, and package purchases with clarity and professionalism
- Support clinicians through efficient diary scheduling and time optimisation
- Assist with retail operations, stock checks, and gift card sales
- Engage with patients post-visit to collect reviews and feedback
- Support social media activity to promote services, events, and the clinic team
- Carry out operational duties such as opening/closing procedures and general support tasks
Candidate Profile
- Minimum 2 years’ experience in a receptionist or front-of-house role within medical, wellness, or hospitality environments
- Excellent verbal and written communication skills in fluent English
- Professional presentation and confidence in engaging with high-end clientele
- Strong organisational ability with keen attention to detail
- Comfortable managing multiple tasks in a fast-paced clinic setting
- Positive team player with a proactive and collaborative approach
- Flexible to support a varied shift pattern, including occasional late evenings
If you’re seeking a role in a professional, patient-focused environment where aesthetics meets medical excellence, apply now for immediate consideration.
Patient Coordinator employer: Home Recruitment Ltd
Contact Detail:
Home Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends in medical aesthetics. Being knowledgeable about treatments and products can help you engage confidently with patients and demonstrate your passion for the industry.
✨Tip Number 2
Practice your communication skills, especially in a professional context. Role-play scenarios where you welcome patients or handle inquiries to ensure you come across as polished and personable during the interview.
✨Tip Number 3
Network within the medical and aesthetic community. Attend relevant events or join online forums to connect with professionals in the field, which could lead to valuable insights and recommendations.
✨Tip Number 4
Prepare to discuss your experience in managing multiple tasks in a fast-paced environment. Think of specific examples that showcase your organisational skills and ability to maintain a positive patient experience under pressure.
We think you need these skills to ace Patient Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in medical or high-end hospitality settings. Emphasise your communication skills and any previous roles that involved patient interaction or front-of-house responsibilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role of Patient Coordinator. Mention specific experiences that demonstrate your ability to manage appointments, communicate effectively, and provide excellent customer service.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as organisational ability, attention to detail, and professionalism. Use examples from your past work to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Home Recruitment Ltd
✨Showcase Your Communication Skills
As a Patient Coordinator, you'll be the first point of contact for patients. Make sure to demonstrate your excellent verbal and written communication skills during the interview. Practice clear and professional responses to common questions, and consider how you would handle patient inquiries.
✨Highlight Relevant Experience
With a minimum of 2 years' experience required, be prepared to discuss your previous roles in medical, wellness, or hospitality settings. Share specific examples of how you've managed front-of-house processes or coordinated appointments, showcasing your ability to thrive in a busy environment.
✨Demonstrate Organisational Skills
The role requires strong organisational abilities and attention to detail. During the interview, provide examples of how you've successfully managed multiple tasks or schedules in a fast-paced setting. This will help illustrate your capability to support clinicians and ensure a seamless patient journey.
✨Emphasise Teamwork and Flexibility
Being a positive team player is crucial in this role. Discuss your collaborative approach and how you've worked effectively within a team. Additionally, express your willingness to adapt to varied shift patterns, including late evenings, to show that you're flexible and committed to supporting the clinic's needs.
