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For Companies At a Glance
- Tasks: Welcome clients, manage bookings, and ensure a seamless patient journey.
- Company: Join a prestigious aesthetics clinic known for its luxury client experience.
- Benefits: Enjoy competitive pay, career growth, and a supportive team culture.
- Why this job: Be part of a dedicated team in a fast-paced, rewarding environment focused on client satisfaction.
- Qualifications: 2 years in a customer-facing role, strong communication skills, and a passion for aesthetics.
- Other info: Availability for alternative weekends is required.
The predicted salary is between 30000 - 42000 £ per year.
A prestigious aesthetics clinic is seeking a Front of House Coordinator to deliver an exceptional client experience in a high-end, customer-focused environment. This is an opportunity to join a professional, caring, and dedicated team, ensuring a seamless and welcoming patient journey.
Role Overview
The Front of House Coordinator will be responsible for managing the client experience, from greeting patients to handling enquiries, bookings, and payments. This role requires excellent communication skills, the ability to multitask in a fast-paced setting, and a proactive approach to supporting clinic operations.
Key Responsibilities
- Provide a warm and professional welcome to all clients, ensuring a flawless patient journey.
- Handle phone and email enquiries, offering expert guidance on treatments and services.
- Manage bookings, process payments, and maintain accurate client records.
- Support the day-to-day operations of the clinic, including opening and closing procedures.
- Ensure the reception area and clinic are presented to a high standard.
- Monitor stock levels and assist with administrative tasks.
- Represent the clinic at open days and industry events.
Candidate Profile
- Minimum of 2 years’ experience in a high-end, customer-facing environment.
- Exceptional customer service skills, with a passion for delivering a luxury client experience.
- A people person – approachable, a great listener, and able to build strong relationships.
- Proactive and adaptable, thriving in a fast-paced environment.
- Interest in aesthetics, wellness, or luxury services.
- Strong IT and administrative skills, with experience using booking and diary management systems.
- Availability to work alternative weekends (full-day Saturday and half-day Sunday).
Compensation & Benefits
- Competitive salary based on experience.
- Career development opportunities within a multi-award-winning clinic.
- Supportive and professional team culture.
If you are passionate about providing outstanding client service and want to be part of a highly regarded aesthetics clinic, apply now!
Front of House Coordinator employer: Home Recruitment Ltd
Contact Detail:
Home Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Coordinator
✨Tip Number 1
Familiarise yourself with the aesthetics industry and the specific services offered by the clinic. This knowledge will help you engage confidently with clients and demonstrate your genuine interest in their needs.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-play scenarios where you handle enquiries or bookings to ensure you can provide a warm and professional welcome to clients.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples of how you've successfully managed multiple responsibilities in previous roles. This will highlight your capability to thrive in a fast-paced environment.
✨Tip Number 4
Network within the aesthetics and wellness community. Attend relevant events or workshops to meet professionals in the field, which could give you insights into the role and potentially lead to referrals.
We think you need these skills to ace Front of House Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in high-end environments. Emphasise any roles where you managed client interactions or supported operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for aesthetics and luxury services. Mention specific experiences that demonstrate your ability to provide exceptional client service and how you can contribute to the clinic's welcoming atmosphere.
Highlight Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've successfully handled enquiries and built relationships with clients in previous roles.
Show Enthusiasm for the Role: Convey your enthusiasm for the Front of House Coordinator position. Explain why you are drawn to this role and how it aligns with your career goals in the aesthetics and wellness industry.
How to prepare for a job interview at Home Recruitment Ltd
✨Showcase Your Customer Service Skills
As a Front of House Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for clients, demonstrating your ability to create a welcoming atmosphere.
✨Demonstrate Your Multitasking Ability
This role requires juggling multiple tasks in a fast-paced environment. Be ready to discuss how you've successfully managed competing priorities in previous jobs, highlighting your organisational skills.
✨Express Your Passion for Aesthetics
Since the clinic focuses on aesthetics, show your enthusiasm for the industry. Research current trends and treatments, and be prepared to discuss why you are interested in working in this field.
✨Prepare Questions for the Interviewers
Engage with your interviewers by asking insightful questions about the clinic's culture, team dynamics, and client experience strategies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
