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- Tasks: Join our Tenancy Operations Team to revolutionise the rental industry and ensure a smooth tenant journey.
- Company: Home Made is a prop-tech startup transforming lettings with innovation and a vibrant culture.
- Benefits: Enjoy 24 days annual leave, birthday off, discounts, social events, and access to an on-site gym.
- Why this job: Be part of a fast-paced startup, contribute to team growth, and make a real impact in the rental sector.
- Qualifications: Strong communication skills, customer service experience, and a knack for administrative tasks are essential.
- Other info: Flexible working options post-probation and a commitment to diversity and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Tenancy Operations Executive |Home Made
Are you eager to immerse yourself in the heart of prop-tech lettings innovation with Home Made?
Then join our vibrant Tenancy Operations Team as we continue our rapid expansion. We\’re seeking a dynamic individual who thrives in fast-paced startup environments and is passionate about revolutionising the rental industry.
So, if you love the energy of a startup,eager to play a role in team building and expansion, and dream of shaking up the rental industry, then this role is for you!
Salary: depending on experience
Working hours : 9am-6pm Monday-Friday and every other Saturday (1/2 day) – with a 1/2 day back in lieu
Office location: Southwark (office base role, 1 day WFH post probation), note that the Saturday 1/2 day is WFH)
The role:
Includes but not limited to…
- Working through key processes from the moment a payment of intent is received through to move in.
- Champion a customer-centric journey for tenants, conducting introductory calls, daily check-ins, and ensuring their needs are central to achieving the move-in milestone.
- Ensuring compliance with all relevant legislation and maintaining up-to-date knowledge of all imminent policy changes pertinent to our operation. Including but not limited to, Tenancy Agreements, HMO’s, Gas & Electrical Safety Regulations, Landlord and Tenant Law, and Fire Safety Regulations.
- Collaborate closely with the sales team to smoothly convert deals into tenancies, particularly when deals encounter hurdles.
- Organising and managing third party tenancy services
- Organising logistics including pre-tenancy maintenance
- Monitor deposit registration processes to ensure compliance with relevant regulations.
- Contributing to the development of the department through ad-hoc project work which seeks to identify efficiency gains and improve the customer journey
About You:
- You excel in verbal andwritten communication
- Builds strong connections through interpersonal skills and top-notch customer service
- Navigates administrative tasks like a pro, keeping things running smoothly
- Drives for results, always seeking effective solutions
Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off!
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
- Mental Health First Aiders
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
Interview Process:
- Application: Application & CV – help us get to know you
- 1st Round: Video Interview
- 2nd Round: Online Assessment
- 3rd Round: In Person Interview with Customer Success Manager and Head of Operations + assessment
We are an equal-opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.
All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at
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Tenancy Operations Executive employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Operations Executive
✨Tip Number 1
Familiarise yourself with the latest trends in prop-tech and the rental industry. Understanding the innovations and challenges in this space will help you engage in meaningful conversations during interviews and demonstrate your passion for revolutionising the rental experience.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in previous roles. This will highlight your ability to champion a customer-centric journey, which is crucial for the Tenancy Operations Executive position.
✨Tip Number 3
Network with professionals in the property and lettings sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals to opportunities at Home Made.
✨Tip Number 4
Prepare to discuss compliance and legislation related to tenancy agreements and safety regulations. Being knowledgeable about these topics will show that you're proactive and ready to contribute to the team's success from day one.
We think you need these skills to ace Tenancy Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenancy operations or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for prop-tech and the rental industry. Mention specific experiences that align with the responsibilities of the Tenancy Operations Executive role, such as managing customer journeys or compliance knowledge.
Showcase Communication Skills: Since strong verbal and written communication is essential for this role, consider including examples in your application that demonstrate your ability to connect with customers and handle administrative tasks effectively.
Prepare for the Interview Process: Familiarise yourself with the interview stages outlined in the job description. Be ready to discuss your experiences in detail during the video interview and think about how you can contribute to the team’s goals during the in-person interview.
How to prepare for a job interview at Home Made
✨Show Your Passion for Prop-Tech
Make sure to express your enthusiasm for the prop-tech industry during the interview. Share any relevant experiences or insights you have about how technology is transforming the rental market, as this will demonstrate your genuine interest in the role.
✨Highlight Your Customer Service Skills
Since the role focuses on championing a customer-centric journey, be prepared to discuss specific examples of how you've provided excellent customer service in the past. This could include handling difficult situations or going above and beyond to meet client needs.
✨Familiarise Yourself with Relevant Legislation
Brush up on key legislation related to tenancy agreements, HMO regulations, and safety standards. Being knowledgeable about these topics will not only impress your interviewers but also show that you're ready to hit the ground running.
✨Demonstrate Your Team Collaboration Skills
The role involves working closely with the sales team and other departments. Be ready to share examples of how you've successfully collaborated with others in previous roles, highlighting your ability to navigate challenges and contribute to team success.
