Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Qualify renters, manage bookings, and deliver exceptional customer experiences.
- Company: Fast-growing Property Technology business transforming the rental process.
- Benefits: Competitive salary, 24 days leave plus birthday off, and employee perks.
- Other info: Exciting office events and opportunities for personal growth.
- Why this job: Join a dynamic team making a real impact in the rental industry.
- Qualifications: 6 months in a customer-facing role with strong communication skills.
The predicted salary is between 25400 - 25400 £ per year.
Home Made is a fast-growing Property Technology business, looking to change the way people experience the rental process. From our operating model to our technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched. Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer-centric and we are always looking for people who live and breathe these values.
What you’ll be doing:
- Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home.
- Clearly articulating property amenities and local area highlights.
- Managing customer experience; this is from initial enquiry to the viewing booked.
- Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers.
- Cross-sell properties that better meet renter needs, pulling the customer needs to the front.
- Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded.
- Work with the wider Home Made business to ensure our customers receive the best possible experience during each interaction.
- Upskill on new site launches quickly and efficiently to ensure immediate impact.
- Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
- Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
About you:
- Experience: Minimum of 6 months in a customer-facing role.
- Exceptional Communication: You excel at cultivating meaningful relationships with both internal and external stakeholders.
- Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
- Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies.
- Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.
The Package:
- Salary: £25,400 (Commission paid on top of base salary).
- Office location: Southwark, London (Office Based).
- Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off! (additional days leave accrued with tenure).
- Employee Perks: discounts for stores, cinema etc.
- Yearly Half Day Charity Day.
- Office Social Events (Summer, Winter Parties as well as focus on DE).
Rental Booking Specialist — Customer-First & Growth-Driven employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rental Booking Specialist — Customer-First & Growth-Driven
✨Tip Number 1
Get to know the company inside out! Research Home Made's values and mission, and think about how your experience aligns with their customer-first approach. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different scenarios with a friend. This will help you articulate property details and handle queries like a pro.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the latest property technology trends and be ready to discuss how you can leverage them to enhance the customer experience during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Home Made team.
We think you need these skills to ace Rental Booking Specialist — Customer-First & Growth-Driven
Some tips for your application 🫡
Show Your Customer-Centric Side: Make sure to highlight your passion for customer service in your application. We want to see how you’ve gone above and beyond to create great experiences for customers in your previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Rental Booking Specialist role. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Home Made
✨Know the Company Inside Out
Before your interview, take some time to research Home Made and their unique approach to the rental process. Understand their values, especially their focus on customer experience and collaboration. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Rental Booking Specialist, exceptional communication is key. Prepare examples of how you've successfully managed customer interactions in the past. Be ready to demonstrate your ability to articulate clearly and build relationships, whether through calls, WhatsApps, or emails.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've encountered challenges in a customer-facing role and how you resolved them. Highlight your attention to detail and how you ensure accurate information is provided, as this is crucial for managing customer experiences effectively.
✨Be Tech-Savvy and Curious
Since the role requires staying ahead of industry trends, be prepared to discuss any relevant technologies or tools you’ve used in previous roles. Show your enthusiasm for learning about new site launches and how you can quickly adapt to changes in the business.