At a Glance
- Tasks: Help renters find their dream homes and manage the booking process.
- Company: Fast-growing Property Technology business changing the rental experience.
- Benefits: Competitive salary, 24 days leave, birthday off, and employee perks.
- Other info: Dynamic office culture with social events and career development opportunities.
- Why this job: Join a customer-first team and make a real impact in the rental market.
- Qualifications: 6 months in a customer-facing role and strong communication skills.
The predicted salary is between 25400 - 25400 € per year.
Home Made is a fast-growing Property Technology business, looking to change the way people experience the rental process. Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer-centric.
What you’ll be doing:
- Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home.
- Clearly articulating property amenities and local area highlights.
- Managing customer experience; this is from initial enquiry to the viewing booked.
- Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers.
- Cross-sell properties that better meet renter needs, pulling the customer needs to the front.
- Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded.
- Work with the wider Home Made business to ensure our customers receive the best possible experience during each interaction.
- Upskill on new site launches quickly and efficiently to ensure immediate impact.
- Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
- Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
About you:
- Experience: Minimum of 6 months in a customer-facing role.
- Exceptional Communication: You excel at cultivating meaningful relationships with both internal and external stakeholders.
- Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
- Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies.
- Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.
The Package:
- Salary: £25,400 (Commission paid on top of base salary).
- Office location: Southwark, London (Office Based).
- Annual Leave: 24 days leave + your birthday off! (additional days leave accrued with tenure).
- Employee Perks: discounts for stores, cinema etc.
- Yearly Half Day Charity Day.
- Office Social Events (Summer, Winter Parties as well as focus on DE&I).
- On-site Gym access, showers (towels & shower gel), and indoor bike storage.
- Weekly Friday 5pm Happy Hour in the office.
- Tea/coffee + weekly fruit baskets.
- Opportunities to upskill in your career through our Learning and Development Programme.
We are an equal-opportunity employer. Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed.
Rental Booking Specialist — Customer-First & Growth-Driven in London employer: Home Made
Home Made is an exceptional employer that prioritises a customer-first approach while fostering a collaborative and inclusive work culture. Located in the vibrant area of Southwark, London, we offer our employees generous benefits such as 24 days of annual leave plus their birthday off, access to an on-site gym, and opportunities for professional growth through our Learning and Development Programme. Our commitment to diversity and inclusion ensures that every team member can thrive and contribute meaningfully to our mission of transforming the rental experience.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Booking Specialist — Customer-First & Growth-Driven in London
✨Tip Number 1
Get to know the company inside out! Research Home Made's values and mission, and think about how your experience aligns with their customer-first approach. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers, try role-playing different scenarios with friends or family. This will help you articulate property details and handle queries like a pro.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with the latest property technology trends and tools. Being able to discuss these in your interview will demonstrate your curiosity and readiness to adapt.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Home Made team.
We think you need these skills to ace Rental Booking Specialist — Customer-First & Growth-Driven in London
Some tips for your application 🫡
Show Your Customer-Centric Side:When you're writing your application, make sure to highlight your passion for customer service. Share specific examples of how you've gone above and beyond for customers in previous roles. We love seeing that genuine enthusiasm!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates can articulate their thoughts effectively, just like you would with a customer!
Tailor Your Application:Make sure to customise your application to reflect the values and skills mentioned in the job description. Show us how your experience aligns with what we're looking for, especially in terms of collaboration and problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at Home Made
✨Know the Company Inside Out
Before your interview, take some time to research Home Made. Understand their unique approach to the rental process and their impact on the Build to Rent sector. This will not only show your genuine interest but also help you articulate how your skills align with their mission.
✨Showcase Your Customer-Centric Mindset
Since the role is all about delivering exceptional customer experiences, prepare examples from your past roles where you went above and beyond for customers. Highlight your ability to build meaningful relationships and how you’ve successfully managed customer queries.
✨Demonstrate Your Tech-Savviness
Being tech-savvy is crucial for this position. Familiarise yourself with common property technology tools and be ready to discuss how you stay updated with industry trends. This will show that you’re proactive and eager to learn, which is a big plus for Home Made.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would handle them. Be ready to discuss specific situations where you successfully resolved issues or improved processes. This will demonstrate your problem-solving skills and attention to detail, both of which are key for this job.
