Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with potential renters via calls and messages to match them with their ideal homes.
- Company: Home Made is revolutionising the renting experience with a diverse and inclusive team.
- Benefits: Enjoy 24 days annual leave, employee perks, and access to an on-site gym.
- Why this job: Join a vibrant culture with social events and opportunities for personal growth.
- Qualifications: Excellent communication skills and a passion for sales are essential.
- Other info: Full-time office role in London with set working hours and a supportive environment.
The predicted salary is between 18400 - 25200 £ per year.
Join our diverse team of Sales Professionals and be a key part of revolutionising the renting experience for our customers! In this role, you will be the first point of contact with our potential renters and the first part of our sales process. You will be qualifying warm leads through inbound and outbound calls, to understand what our customers are looking for and ultimately match them to their ideal new home!
Working hours: Rotas are set in advance - Monday to Friday 9am-6pm or 10am-7pm. This role also requires a bi-weekly Saturday with a day in lieu in return.
Office location: London Southwark, this is a full-time office-based role (close to Southwark, Waterloo and Blackfriars stations)
Salary: Base Salary £23k, £30k OTE (uncapped)
Start Date: Please note that all hiring is currently for start dates in 2025.
The Job:
- Speaking to prospective renters over the phone, via WhatsApp and email to help them find their new home
- Working through inbound and outbound call lists
- Cross selling on properties that likely fit their needs better, but may be in a slightly different location
- Confidently talk through promotions with customers and how these can benefit them
- Be an expert in each development, able to talk through key components of properties and the local area
- Work as part of a team to ensure targets are met
- Ensure each prospective renter ultimately gets booked in for a viewing at the time that suits them and feels excited about their property search.
About You:
- You enjoy the world of sales and are always shooting for that next goal
- You are an excellent communicator with the ability to build rapport with a range of customers
- You are results-driven, looking to surpass targets
- You love to learn and are keen to expand within the role
- Exceptional written and spoken communication skills
Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off!
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
- Mental Health First Aiders
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
We are an equal-opportunity employer. Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com.
Inbound Call Agent employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Call Agent
✨Tip Number 1
Familiarise yourself with the renting market in London, especially in areas around Southwark, Waterloo, and Blackfriars. Understanding local trends and property types will help you engage confidently with potential renters.
✨Tip Number 2
Practice your communication skills by role-playing common scenarios you might encounter as an Inbound Call Agent. This will help you build rapport quickly and effectively with customers over the phone.
✨Tip Number 3
Get comfortable with using various communication platforms like WhatsApp and email, as these are part of the role. Being versatile in your communication methods will make you stand out during the interview process.
✨Tip Number 4
Show your enthusiasm for sales by setting personal goals and tracking your progress. This results-driven mindset aligns perfectly with what Home Made is looking for in their team members.
We think you need these skills to ace Inbound Call Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Inbound Call Agent position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your sales experience, communication skills, and any relevant achievements. Use bullet points for clarity and focus on quantifiable results where possible.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of the job that excite you and how your background makes you a great fit for the team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Home Made
✨Know the Company and Its Values
Before your interview, take some time to research Home Made. Understand their mission, values, and what sets them apart in the rental market. This will help you align your answers with their culture and demonstrate your genuine interest in the role.
✨Practice Your Communication Skills
As an Inbound Call Agent, excellent communication is key. Practice speaking clearly and confidently. You might even want to role-play common scenarios with a friend to get comfortable with handling different types of customer interactions.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle a difficult customer or how you would qualify a lead. Prepare specific examples from your past experiences that showcase your skills and achievements.
✨Show Enthusiasm for Sales
Since this role is sales-focused, express your passion for sales during the interview. Share your previous successes and how you enjoy meeting targets. This will show that you are results-driven and ready to contribute to the team.
