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- Tasks: Help renters find their dream homes and manage customer experiences.
- Company: Fast-growing Property Technology business changing the rental process.
- Benefits: Competitive salary, 24 days leave, birthday off, and employee perks.
- Why this job: Join a dynamic team and make a real impact in the rental market.
- Qualifications: 6 months in a customer-facing role and strong communication skills.
- Other info: Enjoy office social events, gym access, and opportunities for career growth.
The predicted salary is between 25400 - 25400 £ per year.
Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our Operating model to our Technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched. Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer centric and we are always looking for people who live and breathe these values.
What you'll be doing:
- Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home.
- Clearly articulating property amenities and local area highlights.
- Managing customer experience; this is from initial enquiry to the viewing booked.
- Delivering a great experience across all communication channels; this will include calls, WhatsApps and emails with our customers.
- Cross sell properties that better meet renter needs, pulling the customer needs to the front.
- Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded.
- Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction.
- Upskill on new site launches quickly and efficiently to ensure immediate impact.
- Problem-solving when issues arise and escalating where necessary so customer queries can be resolved promptly.
- Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
About you:
- Experience: Minimum of 6 months in a customer-facing role.
- Exceptional Communication: You excel at cultivating meaningful relationships with both internal and external stakeholders.
- Organisational Skills: Strong ability to manage multiple tasks and priorities efficiently.
- Tech-Savvy and Curious: You enjoy staying ahead of industry trends and technologies.
- Customer-Centric: A genuine passion for delivering outstanding customer service and a keen eye for detail.
The Package:
- Salary: £25,400 (Commission paid on top of base salary)
- Office location: Southwark, London (Office Based)
Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off! (additional days leave accrued with tenure)
- Employee Perks: discounts for stores, cinema etc.
- Yearly Half Day Charity Day.
- Office Social Events (Summer, Winter Parties as well as focus on DE&I).
- On site Gym access, showers (towels & shower gel), and indoor bike storage.
- Weekly Friday 5pm Happy Hour in the office.
- Tea/coffee + weekly fruit baskets.
- Opportunities to upskill in your career through our Learning and Development Programme.
We are an equal-opportunity employer. Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at joinus@home-made.com.
Booking Associate in City of London employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Associate in City of London
✨Tip Number 1
Get to know the company inside out! Research Home Made's values and mission, and think about how your experience aligns with their customer-centric approach. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since the role involves interacting with customers through various channels, try role-playing scenarios with friends or family. This will boost your confidence and help you articulate property details clearly.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with property technology trends and tools that could enhance the rental process. Mentioning these in your conversations can demonstrate your curiosity and readiness to upskill.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Home Made team.
We think you need these skills to ace Booking Associate in City of London
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your passion for delivering outstanding customer service. Share specific examples of how you've gone above and beyond for customers in previous roles. We love seeing that genuine enthusiasm!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to articulate your skills and experiences. Remember, we appreciate attention to detail, so make sure there are no typos or grammatical errors!
Tailor Your Application: Take a moment to customise your application for the Booking Associate role. Mention how your experience aligns with our values and the specific responsibilities outlined in the job description. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Home Made
✨Know the Company Inside Out
Before your interview, take some time to research Home Made and its unique approach to the rental process. Understand their values, especially around customer experience and collaboration, so you can demonstrate how you align with their mission during the conversation.
✨Showcase Your Communication Skills
As a Booking Associate, exceptional communication is key. Prepare examples of how you've successfully managed customer interactions in the past, whether through calls, emails, or messages. Highlight your ability to build relationships and resolve issues effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and priorities. Share specific strategies or tools you use to stay organised, especially in a fast-paced environment. This will show that you can handle the demands of the role efficiently.
✨Emphasise Your Customer-Centric Approach
Prepare to talk about your passion for delivering outstanding customer service. Think of instances where you went above and beyond for a customer, and be ready to explain how you ensure a great experience from initial enquiry to booking a viewing.
