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For Companies At a Glance
- Tasks: Manage client accounts, optimize sales funnels, and lead project management efforts.
- Company: Join a dynamic team focused on delivering exceptional results in the Build to Rent sector.
- Benefits: Enjoy 24 days of leave, discounts, social events, and access to an on-site gym.
- Why this job: Be part of a culture-driven company that values growth, collaboration, and community impact.
- Qualifications: 3+ years in real estate with strong communication and strategic account management skills.
- Other info: Participate in fun initiatives like charity days and cultural celebrations throughout the year.
The predicted salary is between 28800 - 43200 £ per year.
BTR Client Account Manager | Home Made
Home Made is revolutionising the way people experience the rental process. We\’re impact and technology first, with customer centricity at the core of everything we do. Join us and be part of a team that\’s reshaping the future of renting.
The Build to Rent Delivery team focuses on key account management, sales funnel oversight and ultimately project managing across teams to drive impact and results for their clients.
Role pre-requisite : Applicants must have prior experience in real estate, but not necessarily in lettings.
Key Responsibilities:
- Client Management and Onboarding: Act as the primary point of contact for our BtR clients. Provide expert advice and recommendations on industry best practices, market trends, and asset optimisation strategies.
- Reporting and Analysis: Generate comprehensive reports that offer deep insights into the performance of client portfolios. Analyse data, providing actionable recommendations to senior management for strategic decision-making.
- Sales Funnel Optimisation: Take ownership of the sales funnel for each client account, continuously refining and optimising processes to drive efficiency and increase conversion rates. Work closely with the internal team to identify areas for improvement and implement targeted strategies for growth.
- Training and Development: Train junior sales teams on new sites and key processes for high performance delivery.
- Marketing Strategy Development: Develop and execute tailored marketing strategies for each client\’s development site, leveraging digital channels, advertising platforms, and other tactics to drive awareness and demand. Monitor campaign performance and adjust strategies as needed to achieve optimal results.
- Project Management: Project manage all accounts, ensuring all aspects are covered from onboarding to offboarding. Collaborate cross-functionally with internal teams to coordinate efforts and overcome challenges.
- Stakeholder Management: Work closely with the Customer Success Manager, Leasing Manager and senior leadership team to build clear processes for clients, as well as solution focused responses.
- Meeting Management: Attend weekly meetings with clients to talk them through key account updates, including solutions and forward looking plans.
- Culture and Values Carrier: Be a culture and values leader in the business. Work together with the management team to set standards and expectations internally and externally.
Working hours: Monday to Friday 9-6 (occasional site travel required)
Office location: London Southwark, 1 day a week work from home post probation
Salary: OTE £110k
What we look for:
- Must have at least 3+ years experience in Real Estate (Sales, Lettings, Commercial or BTR)
- Have a strong ability to assess the market value for the estimated rental values for each client asset
- Strategic account management skills and strong business acumen
- Exceptional communication skills
- Project Management
- Problem solving and critical thinking skills
Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off!
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
- Mental Health First Aiders
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
We are an equal opportunity employer
Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us at .
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BTR Client Account Manager employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Client Account Manager
✨Tip Number 1
Familiarize yourself with the Build to Rent (BtR) market. Understanding current trends, challenges, and opportunities in this sector will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the real estate industry, especially those involved in BtR. Attend industry events or join relevant online forums to build connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts in the past. Highlight your strategic account management skills and any measurable results you've achieved to showcase your impact.
✨Tip Number 4
Demonstrate your project management capabilities by sharing experiences where you've coordinated cross-functional teams. Be ready to explain how you overcame challenges and ensured successful outcomes for your clients.
We think you need these skills to ace BTR Client Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in real estate, particularly in sales and account management. Use specific examples that demonstrate your strategic account management skills and project management experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the Build to Rent sector. Discuss how your previous experiences align with the responsibilities outlined in the job description, especially in client management and sales funnel optimisation.
Highlight Relevant Skills: Emphasize your exceptional communication skills, problem-solving abilities, and critical thinking in your application. Provide examples of how you've successfully managed client accounts and driven results in past roles.
Showcase Your Cultural Fit: Demonstrate your alignment with the company's culture and values in your application. Mention any relevant initiatives or experiences that reflect your commitment to teamwork, community involvement, and personal development.
How to prepare for a job interview at Home Made
✨Showcase Your Real Estate Experience
Make sure to highlight your previous experience in real estate, especially in sales or lettings. Be prepared to discuss specific projects you've managed and how they relate to the Build to Rent sector.
✨Demonstrate Strategic Thinking
Prepare examples that showcase your strategic account management skills. Discuss how you've assessed market values and optimized processes in past roles to drive efficiency and increase conversion rates.
✨Communicate Effectively
Exceptional communication is key for this role. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you’ve successfully managed client relationships and stakeholder expectations in the past.
✨Prepare for Project Management Questions
Since project management is a crucial part of the role, be ready to discuss your approach to managing multiple accounts. Share specific examples of how you've coordinated cross-functional teams and overcome challenges in previous projects.
