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- Tasks: Manage client accounts, optimise sales funnels, and develop marketing strategies.
- Company: Home Made is transforming the rental experience with a tech-first, customer-centric approach.
- Benefits: Enjoy 24 days annual leave, discounts, social events, and a supportive culture.
- Why this job: Join a dynamic team reshaping renting while developing your skills in a vibrant environment.
- Qualifications: 3+ years in real estate, strong communication, project management, and strategic skills required.
- Other info: Work from home one day a week after probation; inclusive culture prioritising diversity.
The predicted salary is between 66000 - 88000 £ per year.
Home Made is revolutionising the way people experience the rental process. We are impact and technology first, with customer centricity at the core of everything we do. Join us and be part of a team that is reshaping the future of renting. The Build to Rent Delivery team focuses on key account management, sales funnel oversight and ultimately project managing across teams to drive impact and results for their clients.
Role pre-requisite: Applicants must have prior experience in real estate, but not necessarily in lettings.
Key Responsibilities:
- Client Management & Onboarding: Act as the primary point of contact for our BtR clients. Provide expert advice and recommendations on industry best practices, market trends, and asset optimisation strategies.
- Insightful Reporting & Analysis: Generate comprehensive reports that offer deep insights into the performance of client portfolios. Analyse data, providing actionable recommendations to senior management for strategic decision-making.
- Sales Funnel Optimisation: Take ownership of the sales funnel for each client account, continuously refining and optimising processes to drive efficiency and increase conversion rates. Work closely with the internal team to identify areas for improvement and implement targeted strategies for growth.
- Training and Development: Train junior sales teams on new sites and key processes for high performance delivery.
- Marketing Strategy Development: Develop and execute tailored marketing strategies for each client's development site, leveraging digital channels, advertising platforms, and other tactics to drive awareness and demand. Monitor campaign performance and adjust strategies as needed to achieve optimal results.
- Project Management: Project manage all accounts, ensuring all aspects are covered from onboarding to offboarding. Collaborate cross-functionally with internal teams to coordinate efforts and overcome challenges.
- Stakeholder Management: Work closely with the Customer Success Manager, Leasing Manager and senior leadership team to build clear processes for clients, as well as solution focused responses.
- Meeting Management: Attend weekly meetings with clients to talk them through key account updates, including solutions and forward looking plans.
- Culture and Values Carrier: Be a culture and values leader in the business. Work together with the management team to set standards and expectations internally and externally.
Working hours: Monday to Friday 9-6 (occasional site travel required)
Office location: London Southwark, 1 day a week work from home post probation
Salary: OTE £110k
What we look for:
- Must have at least 3+ years experience in Real Estate (Sales, Lettings, Commercial or BTR)
- Have a strong ability to assess the market value for the estimated rental values for each client asset
- Strategic account management skills and strong business acumen
- Exceptional communication skills
- Project Management
- Problem solving and critical thinking skills
Benefits of working with us:
- Annual Leave: 24 days leave + your birthday off!
- Modern, state of the art offices
- Employee Perks: discounts for stores, cinema etc
- Yearly Half Day Charity Day
- Office Social Events (Summer and Winter Parties)
- Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
- Mental Health First Aiders
- On site Gym access, showers (towels & shower gel), and indoor bike storage
- Weekly Friday 5pm Happy Hour in the office
- Opportunities to upskill in your career through our Learning and Development Programme
We are an equal opportunity employer. Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment, or health condition, please do not hesitate to contact us.
BTR Account Manager employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in the Build to Rent sector. Understanding current market dynamics and emerging technologies will help you engage more effectively during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the real estate industry, especially those involved in account management or BTR. Attend industry events or join relevant online forums to build connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client accounts or improved sales processes in your previous roles. Highlighting your strategic thinking and problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Showcase your ability to collaborate across teams by sharing experiences where you've worked with different departments to achieve a common goal. This is crucial for the role, as it involves project management and stakeholder engagement.
We think you need these skills to ace BTR Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in real estate, focusing on relevant roles and responsibilities that align with the BTR Account Manager position. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the rental process and your passion for customer-centric solutions. Mention specific examples of how you've successfully managed client accounts or optimised sales funnels in previous roles.
Showcase Your Analytical Skills: In your application, emphasise your ability to generate insightful reports and analyse data. Provide examples of how your analytical skills have led to actionable recommendations in past positions, particularly in real estate.
Highlight Project Management Experience: Detail your project management experience, especially in coordinating cross-functional teams. Discuss any tools or methodologies you’ve used to manage projects effectively, as this is crucial for the BTR Account Manager role.
How to prepare for a job interview at Home Made
✨Know Your Real Estate Stuff
Make sure you brush up on your real estate knowledge, especially around market trends and asset optimisation strategies. Being able to discuss these topics confidently will show that you're well-prepared and understand the industry.
✨Showcase Your Project Management Skills
Be ready to talk about your experience in project management. Highlight specific examples where you've successfully managed accounts or projects, and how you coordinated with different teams to achieve results.
✨Prepare Insightful Questions
Think of insightful questions to ask during the interview. This could be about their current marketing strategies or how they measure success in client management. It shows your interest and helps you gauge if the company is the right fit for you.
✨Demonstrate Your Communication Skills
Since exceptional communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare a brief presentation on a relevant topic to showcase your ability to convey information effectively.
