At a Glance
- Tasks: Help renters find their dream homes and manage customer experiences.
- Company: Fast-growing Property Technology business changing the rental process.
- Benefits: Competitive salary, 24 days annual leave, and employee perks.
- Other info: Enjoy office social events and opportunities for career development.
- Why this job: Join a dynamic team and make a real impact in the rental market.
- Qualifications: 6 months in a customer-facing role and strong communication skills.
The predicted salary is between 20400 - 29600 £ per year.
Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our operating model to our technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched. Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer‑centric and we are always looking for people who live and breathe these values.
What you’ll be doing:
- Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home
- Clearly articulating property amenities and local area highlights
- Managing customer experience; this is from initial enquiry to the viewing booked
- Delivering a great experience across all communication channels; this will include calls, WhatsApp, and emails with our customers
- Cross‑sell properties that better meet renter needs, pulling the customer needs to the front
- Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded
- Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction
- Upskill on new site launches quickly and efficiently to ensure immediate impact
- Problem‑solve when issues arise and escalating where necessary so customer queries can be resolved promptly
- Have attention to detail ensuring all data and information is accurate using the appropriate system and format
About you:
- Experience: Minimum of 6 months in a customer‑facing role
- Exceptional communication – you excel at cultivating meaningful relationships with both internal and external stakeholders
- Organisational skills – strong ability to manage multiple tasks and priorities efficiently
- Tech‑savvy and curious – you enjoy staying ahead of industry trends and technologies
- Customer‑centric – a genuine passion for delivering outstanding customer service and a keen eye for detail
The Package:
- Salary: £25,400 (Commission paid on top of base salary)
- Office location: Southwark, London (Office Based)
Benefits of working with us:
- Annual leave: 24 days + your birthday off! (additional days accrue with tenure)
- Employee perks: discounts for stores, cinema, etc.
- Yearly half‑day charity day
- Office social events (summer, winter parties and focus on DE&I)
- On‑site gym access, showers (towels & shower gel) and indoor bike storage
- Weekly Friday 5 pm happy hour in the office
- Tea/coffee + weekly fruit baskets
- Opportunities to upskill in your career through our Learning and Development Programme
We are an equal‑opportunity employer. Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment or health condition, please do not hesitate to contact us at joinus@home‑made.com.
Booking Associate employer: Home Made
Home Made is an excellent employer, offering a dynamic work environment in the heart of London, where innovation meets collaboration. With a strong focus on employee growth, we provide opportunities for professional development and a supportive culture that values work-life balance, including flexible working arrangements after probation. Join us to be part of a forward-thinking team dedicated to transforming the lettings experience for landlords and renters alike.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Associate
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Home Made.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Home Made? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Home Made's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Booking Associate
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Booking Associate role at Home Made, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Home Made
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Home Made operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Home Made. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Home Made.
