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- Tasks: Help renters find their dream homes and manage customer experiences.
- Company: Fast-growing Property Technology business changing the rental process.
- Benefits: Competitive salary, 24 days annual leave, and employee perks.
- Why this job: Join a dynamic team and make a real impact in the rental market.
- Qualifications: 6 months in a customer-facing role and strong communication skills.
- Other info: Enjoy office social events and opportunities for career development.
The predicted salary is between 20400 - 29600 ÂŁ per year.
Home Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our operating model to our technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched. Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customer‑centric and we are always looking for people who live and breathe these values.
What you’ll be doing:
- Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home
- Clearly articulating property amenities and local area highlights
- Managing customer experience; this is from initial enquiry to the viewing booked
- Delivering a great experience across all communication channels; this will include calls, WhatsApp, and emails with our customers
- Cross‑sell properties that better meet renter needs, pulling the customer needs to the front
- Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded
- Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction
- Upskill on new site launches quickly and efficiently to ensure immediate impact
- Problem‑solve when issues arise and escalating where necessary so customer queries can be resolved promptly
- Have attention to detail ensuring all data and information is accurate using the appropriate system and format
About you:
- Experience: Minimum of 6 months in a customer‑facing role
- Exceptional communication – you excel at cultivating meaningful relationships with both internal and external stakeholders
- Organisational skills – strong ability to manage multiple tasks and priorities efficiently
- Tech‑savvy and curious – you enjoy staying ahead of industry trends and technologies
- Customer‑centric – a genuine passion for delivering outstanding customer service and a keen eye for detail
The Package:
- Salary: ÂŁ25,400 (Commission paid on top of base salary)
- Office location: Southwark, London (Office Based)
Benefits of working with us:
- Annual leave: 24 days + your birthday off! (additional days accrue with tenure)
- Employee perks: discounts for stores, cinema, etc.
- Yearly half‑day charity day
- Office social events (summer, winter parties and focus on DE&I)
- On‑site gym access, showers (towels & shower gel) and indoor bike storage
- Weekly Friday 5 pm happy hour in the office
- Tea/coffee + weekly fruit baskets
- Opportunities to upskill in your career through our Learning and Development Programme
We are an equal‑opportunity employer. Diversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment or health condition, please do not hesitate to contact us at joinus@home‑made.com.
Booking Associate employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Associate
✨Tip Number 1
Get to know the company inside out! Research Home Made's values and mission, and think about how your experience aligns with their customer-centric approach. This will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since the role is all about connecting with customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the application process and company culture. They might even give you a heads-up on what the hiring team is looking for!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Home Made team. Don’t miss out on this opportunity!
We think you need these skills to ace Booking Associate
Some tips for your application 🫡
Show Your Customer-Centric Side: When writing your application, make sure to highlight your passion for delivering outstanding customer service. We want to see how you’ve gone above and beyond in previous roles to create meaningful experiences for customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on articulating your skills and experiences that align with the Booking Associate role.
Tailor Your Application: Make sure to customise your application for us! Reference specific aspects of the job description and how your experience matches what we’re looking for. This shows you’ve done your homework and are genuinely interested in joining our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Home Made
✨Know the Company Inside Out
Before your interview, take some time to research Home Made and their unique approach to the rental process. Understand their values, especially their focus on customer experience and collaboration. This will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Booking Associate, exceptional communication is key. Prepare examples of how you've successfully managed customer interactions in the past. Whether it’s through calls, emails, or messaging, be ready to demonstrate your ability to build meaningful relationships.
✨Demonstrate Your Organisational Skills
You’ll need to manage multiple tasks efficiently, so think of specific instances where you’ve juggled priorities effectively. Bring up any tools or methods you use to stay organised, as this will show you can handle the fast-paced environment at Home Made.
✨Be Customer-Centric
Home Made values outstanding customer service, so come prepared with stories that highlight your passion for helping customers. Think about times when you went above and beyond to ensure a great experience, and be ready to share those during your interview.
