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- Tasks: Help renters find their dream homes and manage customer experiences.
- Company: Home Made is a fast-growing Property Technology business revolutionising the rental process.
- Benefits: Enjoy 24 days annual leave, discounts, office socials, and gym access.
- Why this job: Join a collaborative team focused on customer satisfaction and personal growth.
- Qualifications: 6 months in a customer-facing role with strong communication and organisational skills.
- Other info: We celebrate diversity and offer equal opportunities for all applicants.
The predicted salary is between 20400 - 29600 ÂŁ per year.
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Booking Associate | Home MadeHome Made is a fast growing Property Technology business, looking to change the way people experience the rental process. From our operating model to our technology, we are unique! Increasingly recognised for our impact with the Build to Rent sector, we provide a service that is unmatched.
Our Enquiries team is at the heart of our business, kicking off the customer experience from the first interaction with us. Our team strives to be impactful, collaborative and customerâcentric and we are always looking for people who live and breathe these values.
What you\âll be doing:
Qualifying possible renters, understanding what they are looking for, and ultimately getting them booked in for a viewing of their dream home
Clearly articulating property amenities and local area highlights
Managing customer experience; this is from initial enquiry to the viewing booked
Delivering a great experience across all communication channels; this will include calls, WhatsApp, and emails with our customers
Crossâsell properties that better meet renter needs, pulling the customer needs to the front
Collaborate with the B2B Sales team, ensuring targets are met and landlord expectations are exceeded
Work with wider Home Made business to ensure our customers receive the best possible experience during each interaction
Upskill on new site launches quickly and efficiently to ensure immediate impact
Problemâsolve when issues arise and escalating where necessary so customer queries can be resolved promptly
Have attention to detail ensuring all data and information is accurate using the appropriate system and format
About you:
Experience: Minimum of 6 months in a customerâfacing role
Exceptional communication â you excel at cultivating meaningful relationships with both internal and external stakeholders
Organisational skills â strong ability to manage multiple tasks and priorities efficiently
Techâsavvy and curious â you enjoy staying ahead of industry trends and technologies
Customerâcentric â a genuine passion for delivering outstanding customer service and a keen eye for detail
The Package:
Salary: ÂŁ25,400 (Commission paid on top of base salary)
Office location: Southwark, London (Office Based)
Benefits of working with us:
Annual leave: 24 days + your birthday off! (additional days accrue with tenure)
Employee perks: discounts for stores, cinema, etc.
Yearly halfâday charity day
Office social events (summer, winter parties and focus on DE&I)
Onâsite gym access, showers (towels & shower gel) and indoor bike storage
Weekly Friday 5 pm happy hour in the office
Tea/coffee + weekly fruit baskets
Opportunities to upskill in your career through our Learning and Development Programme
We are an equalâopportunity employerDiversity and inclusion are important to us at Home Made and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law.
Home Made is an equal opportunity employer and will offer reasonable adjustments to applicants in our recruitment process. If you require any accommodations or adjustments as a result of disability, impairment or health condition, please do not hesitate to contact us at joinus@homeâmade.com.
Seniority level
Entry level
Employment type
Fullâtime
Job function
Other
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Booking Associate employer: Home Made
Contact Detail:
Home Made Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Booking Associate
â¨Tip Number 1
Familiarise yourself with the property rental market, especially in the Build to Rent sector. Understanding current trends and customer expectations will help you engage more effectively during interviews.
â¨Tip Number 2
Practice your communication skills by role-playing customer interactions. This will prepare you for articulating property amenities and handling enquiries confidently, which is crucial for a Booking Associate.
â¨Tip Number 3
Showcase your organisational skills by discussing how you've managed multiple tasks in previous roles. Be ready to provide examples of how you prioritised customer needs while maintaining attention to detail.
â¨Tip Number 4
Demonstrate your tech-savviness by mentioning any relevant tools or software you've used in past customer-facing roles. Being able to quickly adapt to new technologies will be a big plus for us at Home Made.
We think you need these skills to ace Booking Associate
Some tips for your application đŤĄ
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Booking Associate at Home Made. Highlight your customer-facing experience and how it aligns with their focus on delivering outstanding customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills, organisational abilities, and any tech-savvy traits that demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the rental process. Mention specific examples of how you've successfully managed customer interactions in the past.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively resolved customer issues in previous roles. This will demonstrate your ability to handle challenges and maintain a positive customer experience.
How to prepare for a job interview at Home Made
â¨Showcase Your Customer-Centric Approach
Since the role is all about delivering outstanding customer service, be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your passion for creating positive experiences.
â¨Demonstrate Your Communication Skills
Exceptional communication is key for a Booking Associate. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully managed customer queries through different channels like calls or emails.
â¨Highlight Your Organisational Skills
The ability to manage multiple tasks efficiently is crucial. Be ready to discuss how you prioritise your workload and keep track of various customer interactions. Consider sharing tools or methods you use to stay organised.
â¨Express Your Tech-Savvy Nature
As a tech-savvy individual, show your enthusiasm for learning new technologies and staying updated with industry trends. You could mention any relevant software or systems you've used in the past that would be beneficial for this role.
