Pets at Home Group is seeking an experienced Escalations & Crisis Manager to lead our Customer Services team across multi-site operations in the UK. You’ll manage executive-level complaints, including CEO-level escalations, and coordinate serious incidents across the business to deliver fair outcomes for customers and their pets.
In this role you’ll coach and develop a high-performing team, build strong cross-functional relationships with Retail, Vet services and Support Office, and drive
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Escalations & Crisis Leadership Lead (Hybrid 2 days) in Manchester employer: Home Limited
At Pets at Home, we pride ourselves on being an exceptional employer that champions innovation and collaboration in a vibrant work culture. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment where quality is a shared responsibility. Located in a dynamic sector, we offer unique advantages such as flexible working arrangements and a focus on enhancing customer experience, making us an ideal place for those seeking meaningful and rewarding careers.
