Team Leader in Weston-super-Mare

This is a full time position, with the main working hours being Monday - Friday from 08:30 - 17:00. This is based at our office on Worle High Street, but will involve travelling to other locations to carry out tasks and duties associated with the role. Out of hours on-call participation is required on a rota basis. Salary £25,000 - £28,000 depending on experience.

Job Purpose

To promote the highest standards of care and support services to enable clients to remain living safely and independently in their own homes.

Primary Responsibilities

• Undertaking client QA’s and Reviews as required.
• Undertaking Care Professional supervisions, support visits and carrying out competencies as required.
• Conduct client/Care Professional introductions where appropriate.
• Support Care Manager to undertake Care Consultations.
• Raise issues as ‘Events’ with Registered Manager for clients and care professionals as they arise.
• Work through and resolve ‘Events’ assigned to you with Registered Manager to completion.
• Starting and holding new Care Packages until Care Professionals can be scheduled in.
• Covering emergencies and sickness, sometimes within and after office hours, if required.
• Participate in providing training to Care Professionals, both in the office and in the field as required.
• Support other Team Leaders when there is a workload imbalance.
• Support the Registered Manager in the preparation for regulatory inspections, notifications and audits where required.
• Take part in the on-call and emergency backup rota when required.
• Always maintain confidentiality for all Home Instead Information, including client, Care Professional & office data.

Other

Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery. Carry out any other duties deemed necessary for the successful operation of the business.

Essential Criteria

• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Strong organisational skills with the ability to multitask.
• Outstanding attention to detail with the ability to work accurately under pressure.
• Be a good team player as well as self-motivated and able to work flexibly.
• Good written and verbal communication skills.
• A minimum of 2 years’ experience in the care sector delivering a wide range of personal care services.
• Level 3 NVQ in Health & Social Care or equivalent, or to be willing to commit to the training.
• Experience of working with MAR and medication.
• Must be confident in the use of care management technology including providing support and training to Care Professionals.
• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Must understand the importance of confidentiality working within current legislation.
• Be organised, adaptable and flexible to meet the needs of the business.
• Must be a driver with own vehicle as the role involves travelling to other locations to carry out tasks and duties associated with the role.

Company Ethos

We have been awarded “Outstanding” in the care category (Good Overall) by the CQC and have a rating of 9.9/10 on an independent home care review site. We have a fantastic reputation and have a 1-hour (minimum) visit time to vulnerable older people who require extra support to help them continue living safely and happily in their own homes. Home Instead is passionate about improving the quality of care and supporting people in the local community. Our aim is for every older adult to live a safe and happy life in their own home surrounded by their happy memories and things they hold most dear. In a recent (2021) survey of our current Care Professionals, 96% said they would recommend us as a great place to work, and 100% said they would recommend our services to people they know.

IF YOU LIKE WHAT YOU’VE READ, THEN WHY NOT APPLY TODAY!

Feel free to give us a call or email if you would prefer to chat to someone about the role before applying. We look forward to hearing from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.