Operational Specialist in Southport

Responsibilities include:

• Responsible for all aspects of office organisation activities whilst being reactive to the needs of the business.
• Warmly greet visitors to the office; answer phone calls in a polite professional manner passing on clear messages where appropriate.
• Maintain accurate client and Care Professional records on Home Instead software.
• Manage correspondence by responding to emails and handling incoming and outgoing post.
• Maintain effective systems ensuring that all filing and databases are kept up to date.
• Support service delivery process including ensuring compliance auditing and updating systems.
• Coordinate holidays for the office team and Care Professionals.
• Coordinate Care Professional retention activities such as newsletters, Care Professional of the month, etc.
• Provide project admin support to ensure successful project implementation and timely adoption where appropriate.
• Provide support to all aspects of the business i.e. operations, finance and recruitment/HR.
• Take notes at HR meetings when required.
• Provide basic local IT support i.e. setting up & removing users from systems and creating email addresses.
• Control the office supplies and make sure it is in accordance with office needs.
• Undertake any support or administration duties as and when required.
• Participate in the office rota to include on-call duties as required.
• Ensure compliance with Home Instead's Equality and Diversity Policy in respect of employment and service delivery.
• Carry out any other duties deemed necessary for the successful operation of the business.

Qualifications:

• Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.
• Proven experience in office administration within a busy office environment.
• Experience of supporting projects and working to tight deadlines.
• Strong organisational skills with the ability to multitask.
• Self-motivated and able to work flexibly.
• Excellent written and verbal communication skills.
• Keen eye for detail and the ability to work accurately under pressure.
• Strong team player with the confidence to work alone.

If you have a passion for caring and the motivation to help us achieve our ambitions we would love to hear from you. Please include an up to date CV with your application and tell us why you believe the role of Operational Specialist is the job for you!

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. A driver for this position is preferred but not essential. You must reside in and have the Right to Work in the UK.