At a Glance
- Tasks: Coordinate care schedules and build strong relationships with clients and Care Professionals.
- Company: Award-winning home care provider dedicated to dignity and respect.
- Benefits: Competitive salary, flexible holidays, full training, and 24/7 support.
- Other info: Join a supportive team with opportunities for internal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in scheduling, strong IT skills, and excellent communication.
The predicted salary is between 25000 - 25000 £ per year.
Company Description
Home Instead Shrewsbury, Oswestry & Wem is an award-winning home care provider, supporting people to live independently in their own homes with dignity, respect and consistency.
Our local office is built on strong relationships, high standards and a genuine commitment to both our clients and our Care Professionals.
Job Description
We are looking for an organised, resilient and people-focused
Scheduler to join our local team.
This role is available due to the current post holder progressing within the company, reflecting our strong commitment to internal development.
This is a key coordination role, ensuring care schedules are efficient, responsive and centred around the needs of both clients and Care Professionals.
You will
- Build and manage effective weekly schedules, factoring in travel time, holidays, training and last-minute changes.
- Respond calmly and accurately to schedule adjustments, working closely with the wider team.
- Match Care Professionals to new clients and arrange introductions alongside the client services team.
- Promote continuity of care by scheduling the same Care Professionals at consistent times wherever possible.
- Develop strong, professional relationships with clients and Care Professionals.
- Maintain accurate records on the electronic scheduling system.
- Work with recruitment and care teams to ensure care packages are resourced in a timely and sustainable way.
Qualifications
- Experience in a scheduling or coordination role (home care, health, logistics or similar).
- Confident IT skills, including Microsoft Office and CRM systems.
- Excellent communication skills with a calm, positive and resilient approach.
- Strong organisational and prioritisation skills with great attention to detail.
- Ability to work independently, think logically and meet deadlines.
- A collaborative team player who builds rapport quickly and professionally.
An understanding of the geography of Shrewsbury, Oswestry and Wem is essential.
Additional Information
Salary
£25,000 per annum, increasing following a successful probationary period.
- Full training and ongoing support provided.
- Flexible holiday scheduling
- 24/7 Employee Assistance Programme
- Friendly, responsive local management support
- Subject to an enhanced DBS check.
- Home Instead is committed to safeguarding adults and promoting equality, diversity and inclusion.
Care Coordinator in Shrewsbury employer: Home Instead
Home Instead East Nottingham is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on community impact, our supportive work culture fosters personal growth and development, offering comprehensive training and career advancement opportunities. Join us in making a meaningful difference while enjoying the unique advantage of working in a compassionate environment dedicated to enhancing the lives of those we serve.
