Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate schedules and invoicing for clients and Care Professionals while ensuring top-notch service.
- Company: Join Home Instead, a leader in providing compassionate care and support to communities.
- Benefits: Enjoy flexible working options, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact by connecting Care Professionals with clients and enhancing their experiences.
- Qualifications: Experience in scheduling or invoicing, strong IT skills, and excellent communication abilities required.
- Other info: Passionate individuals from all backgrounds are encouraged to apply; commitment to safeguarding is essential.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Job Purpose
To perform a variety of duties in the coordination of scheduling and invoicing services for clients and the coordination and processing of billable hours and expenses of our Care Professionals, whilst providing the highest quality of service to clients.
The Role
Qualifications
Essential Criteria
Experience working in a scheduling and/or invoicing role within a home care or other relevant environment such as logistics.
Good working knowledge of IT systems with experience in Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
Highly resilient and positive with excellent communication skills.
Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
Team player with strong interpersonal skills with the ability to build rapport quickly.
Excellent attention to detail with the ability to multi-task.
Logical and analytical with the ability to work on own initiative and meet strict deadlines.
Good customer service skills as the role involves close liaison with Clients and Care Professionals.
Excellent telephone manner.
Experience of managing payroll, office expenses or financial responsibilities.
Role Specific Competencies
Core Competencies
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
This document describes the general nature and level of work for the position. It is not a comprehensive list of its responsibilities, duties, skills, efforts and conditions. Your employer reserves the right to modify the description in the future with or without notice. The responsibilities for this position are subject to possible modification to reasonably accommodate individuals with disabilities.
Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to a Criminal Records check at the appropriate level.
Scheduler/Billing Coordinator employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler/Billing Coordinator
✨Tip Number 1
Familiarise yourself with scheduling software and invoicing systems like Xero, as these are crucial for the role. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've effectively managed schedules or billing processes in previous roles. This will highlight your ability to handle the responsibilities outlined in the job description.
✨Tip Number 3
Emphasise your communication skills by preparing to discuss how you've built relationships with clients and team members in past positions. This is key for a role that requires liaising with various stakeholders.
✨Tip Number 4
Be ready to discuss your adaptability and resilience in the face of changing schedules or unexpected challenges. Providing specific examples will demonstrate your capability to thrive in a dynamic environment.
We think you need these skills to ace Scheduler/Billing Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and invoicing roles, particularly within home care or logistics. Use specific examples that demonstrate your organisational skills and ability to manage multiple tasks under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for care and your motivation to help the company achieve its goals. Mention your strong communication skills and how you can build effective relationships with clients and Care Professionals.
Highlight Technical Proficiency: Emphasise your proficiency with IT systems, including Microsoft Office, Google Suite, and any CRM software. If you have experience with invoicing software like Xero, be sure to mention it as well.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully managed scheduling conflicts or resolved discrepancies in billing. This will demonstrate your logical and analytical abilities, which are crucial for this role.
How to prepare for a job interview at Home Instead
✨Showcase Your Scheduling Skills
Be prepared to discuss your experience with scheduling and invoicing. Highlight specific examples where you successfully managed complex schedules or resolved conflicts, demonstrating your ability to adapt to changes quickly.
✨Demonstrate Strong Communication
Since the role involves liaising with clients and Care Professionals, practice articulating your thoughts clearly. Use examples from past experiences to show how you've built relationships and communicated effectively in a team setting.
✨Highlight Your IT Proficiency
Familiarise yourself with common software used in scheduling and invoicing, such as Microsoft Office, Google Suite, or CRM systems. Be ready to discuss how you've used technology to improve efficiency in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage staff sickness or last-minute cancellations, and explain how you handled those situations while maintaining service quality.
