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- Tasks: Coordinate schedules for clients and Care Professionals, ensuring quality care delivery.
- Company: Join Home Instead, a trusted organisation dedicated to high-quality care and community support.
- Benefits: Enjoy a supportive work environment with comprehensive training and flexible scheduling options.
- Why this job: Make a real impact by building relationships and enhancing the lives of clients and Care Professionals.
- Qualifications: Passion for customer service; experience in Health and Social Care is a plus but not required.
- Other info: Be part of a friendly team that values diversity and community engagement.
The predicted salary is between 30000 - 42000 £ per year.
- Compensation: GBP 25,500 – GBP 28,000 – yearly
Company Description
Work for Home Instead Braintree, Sudbury & ColneValley and bring home good pay, real benefits, and opportunities to earn qualifications with a job that fits around your life.
When you join our team, you are joining a care company like no other. Over the last five years we have built our service on our passion to change the face of ageing. We aim for outstanding in everything we do and our flexible approach means we truly can put our clients’ needs foremost.
As the Scheduler, you will be instrumental in ensuring our clients receive timely and consistent vists and our care professionals are motivated by your support. You will develop relationships with both clients and care pros and be an unfluential member of the care team.
Job Description
If you are seeking a new employer and have experience in scheduling or feel you have the skills to learn this role, Home Instead Braintree are waiting to hear from you. While coordinating a wide range of scheduling tasks, you will play a key role in delivering an outstanding experience to both clients and Care Professionals, representing as an ambassador for the trusted and high-quality care we provide.
You will be responsible for all aspects of scheduling services for our Care Professionals, as well as arranging client care visits based on their preferred times and needs. Communication and personality is key to being successful as the job will involve creating strong relationships with all members of Home Instead from management to Care Professionals out in the community with clients and their families. Role responsibilities: •
Responsibilities
- Build and maintain effective and efficient schedules for clients and Care Professionals.
- Prepare schedules in advance, considering travel time, holidays, training, and last minute changes; schedules should be finalised every two weeks, utilising our scheduling platform Acess People Planner.
- Respond promptly to schedule changes; liaise with team members and ensure the client or their next of kin is informed in advance.
- Match Care Professionals to new clients alongside the Client Services team and arrange introductions with the Care Coordinator; keep the introduction spreadsheet up to date.
- Ensure client schedules are tailored to their needs, with consistent Care Professionals and times wherever possible (templated where applicable).
- Build strong relationships with both clients and Care Professionals to promote positive experiences for all parties.
- Work with the Client Services team to ensure new and existing care packages are staffed and scheduled in a timely manner.
- Maintain up-to-date client and Care Professional records in the electronic scheduling system.
- Monitor Care Professional log-ins/outs via the birdie platform and follow up on any alerts.
- Monitor daily medication completion logs on the birdie platform and ensure all medication related actions are addressed.
- Review unreconciled visits daily on the birdie platform; resolve discrepancies and notify the Client Services team of any issues.
- Support the QA process where required and document appropriately.
- Ensure Care Professionals on minimum hour contracts receive their contracted hours; maintain up-to-date records.
- Manage Care Professional holidays and staffing levels across Braintree, Sudbury & Colne Valley.
- Prepare a written handover each weekday at 4:30 pm for on call and every Friday for the Weekend Coordinator, covering key events and updates.
- Attend and contribute to Client Services Meetings, Capacity Meetings, Quarterly Care Professional Meetings, and Daily Team Huddles.
- Participate in on-call duties as required.
Qualifications
You need to have a passion for providing high quality customer service and previous experience in the Health and Social Care (NVQ Level 2/3 and/or equivalent level of experience) is preferred but not essential.
All the necessary training will be provided at our office.
Additional Information
If you want to work for a business who make a real difference to someone’s life and be a pivotal part of our team, we would love to hear from you.
Home Insteadare committed to equal opportunities and welcome a broad diversity of talent to apply.
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Scheduler employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the scheduling platform mentioned in the job description, Acess People Planner. Understanding how to navigate and utilise this tool effectively will give you a significant advantage during the interview process.
✨Tip Number 2
Highlight your communication skills by preparing examples of how you've built strong relationships in previous roles. This is crucial for the Scheduler position, as you'll need to liaise with both clients and Care Professionals regularly.
✨Tip Number 3
Research Home Instead's values and mission. Being able to articulate how your personal values align with theirs during the interview will demonstrate your commitment to their ethos of quality and dignity in care.
✨Tip Number 4
Prepare to discuss your problem-solving skills, especially in relation to managing schedule changes and discrepancies. Think of specific instances where you've successfully navigated similar challenges in past roles.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Scheduler. Highlight your ability to build relationships and manage schedules effectively in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in scheduling or customer service. Emphasise any previous roles where you managed schedules or worked in health and social care.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for quality care and your communication skills. Mention specific examples of how you've successfully managed schedules or built relationships in past roles.
Showcase Your Skills: In your application, highlight key skills such as organisation, attention to detail, and adaptability. These are crucial for a Scheduler role, especially when dealing with last-minute changes.
How to prepare for a job interview at Home Instead
✨Show Your Communication Skills
As a Scheduler, communication is key. Be prepared to demonstrate your ability to communicate effectively with both clients and Care Professionals. Share examples of how you've built strong relationships in previous roles.
✨Familiarise Yourself with Scheduling Tools
Since you'll be using the Acess People Planner, it’s a good idea to familiarise yourself with similar scheduling tools. Mention any relevant experience you have with scheduling software during the interview.
✨Highlight Your Problem-Solving Abilities
The role involves responding to schedule changes and resolving discrepancies. Prepare to discuss situations where you've successfully navigated challenges or made quick decisions under pressure.
✨Demonstrate Your Passion for Quality Care
Home Instead values quality and dignity in care. Be ready to express your passion for providing high-quality customer service and how you align with their mission. Share any relevant experiences that showcase your commitment to care.
