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For Companies At a Glance
- Tasks: Help people by leading client growth and ensuring exceptional care experiences.
- Company: Join Home Instead Norwich, a leader in award-winning home care services.
- Benefits: Competitive salary, 25 days leave, employee benefits, and ongoing development.
- Why this job: Make a real difference in your community while growing your career.
- Qualifications: Passion for helping others, sales success, and strong communication skills.
- Other info: Enjoy a modern, tech-enabled environment with a supportive team.
The predicted salary is between 21300 - 24100 £ per year.
Make a Real Difference – Grow Our Client Base & Keep Care Exceptional!
Are you passionate about helping people? If you have a passion for helping others and want to use your skills in communication, relationship building and sales to make a positive difference in your local community then this Homecare Consultant position could be the perfect opportunity for you. Join Home Instead Norwich as our Client Experience Lead and play a vital role in bringing new clients into our award-winning home care service, while ensuring ongoing excellence for those already with us. The Homecare Consultant ensures that clients have a positive experience of the service provider receiving a high-quality care service that meets their needs and expectations.
You will require good written communication skills and attention to detail to complete high quality care plans and risk assessments.
What You’ll Do:
- Lead New Client Growth
- Respond to new client enquiries quickly and record details on our CRM
- Conduct care consultations, risk assessments, and create person-centred care plans on our digital system
- Work with business development colleagues to generate and grow client enquiries
- Champion our brand and help maintain our reputation for high-quality care and community support
- Track conversion rates and use data to assess and improve your performance
- Audit and update care plans and risk assessments regularly
- Carry out initial client reviews and take action as needed
- Build and maintain positive relationships with clients, families, and professionals
- Keep accurate records for clients and Care Professionals on our in-house systems
- Manage your own time, prioritise tasks, and adapt to changing business needs
- Participate in on-call duties
- Ensure compliance with franchise and regulatory standards
What You’ll Bring:
- A passion for helping others and a genuine commitment to exceptional care
- Proven track record of sales success, with the drive to grow client numbers
- Good verbal communication skills with the ability to build rapport quickly
- Experience of building and maintaining positive relationships with clients, families, and professionals
- Good written communication skills
- Strong organisational and prioritisation skills, able to manage your own time and adapt to changing business needs
- Self-motivated with the ability to work independently, use initiative, and be resilient
- Level 3 NVQ (or above) in Health and Social Care, or willingness to study for relevant qualifications
- Commitment to personal and organisational growth and learning
- Excellent working knowledge of IT systems, with experience of Microsoft Office and virtual communication platforms, plus the ability to learn and adopt new technologies where appropriate
- Must have a full UK driving licence and means of transport to visit clients
- Ability to support out-of-hours on-call service
- Ability to work flexibly to meet the needs of the business
What We Offer:
- Structured induction and ongoing development
- Modern, tech-enabled working environment
- Autonomy with practical support from a values-led team
- £25,350 – £27,200 per annum (depending on skills and experience)
- Employee Assistance Programme
- 25 days annual leave plus bank holidays
- Employee Benefit Scheme
- Long Service Recognition
- Pension
- Company Bonus Scheme
Homecare Consultant in Norwich employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homecare Consultant in Norwich
✨Tip Number 1
Get to know the company inside out! Research Home Instead Norwich and understand their values, mission, and the community they serve. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to home care. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to client care and relationship building. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows that you’re proactive and genuinely interested in joining their team.
We think you need these skills to ace Homecare Consultant in Norwich
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for helping others shine through in your application. We want to see how your passion aligns with our mission to provide exceptional care and support to the community.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Homecare Consultant role. We love seeing how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Good written communication is key for this role, so show us you can express your thoughts effectively and professionally.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Home Instead
✨Know Your Stuff
Before the interview, make sure you understand the role of a Homecare Consultant inside out. Familiarise yourself with the key responsibilities like conducting care consultations and creating person-centred care plans. This will help you speak confidently about how your skills align with what they’re looking for.
✨Show Your Passion
This role is all about helping others, so let your passion shine through! Prepare examples from your past experiences where you've made a positive impact on someone's life. This will demonstrate your genuine commitment to exceptional care and resonate well with the interviewers.
✨Build Rapport
Since relationship building is crucial in this role, practice your communication skills before the interview. Think of ways to connect with the interviewers, perhaps by sharing a personal story related to care or community support. A warm, friendly approach can go a long way!
✨Be Data Savvy
The job involves tracking conversion rates and using data to improve performance. Brush up on any relevant metrics or tools you’ve used in the past. Being able to discuss how you’ve used data to drive success will show that you’re not just passionate but also results-oriented.
