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- Tasks: Lead new client onboarding and enhance care for seniors in your community.
- Company: Join Home Instead Down & Lisburn, a nationally recognised brand in home care.
- Benefits: Enjoy competitive pay, comprehensive training, and a positive team culture.
- Why this job: Make a real difference in the lives of seniors while growing your career.
- Qualifications: NVQ Level 3 in Health and Social Care and experience in healthcare required.
- Other info: Be part of a supportive team that values your contributions and well-being.
The predicted salary is between 30000 - 42000 £ per year.
As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in the community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.
What We Offer You:
- Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
- Career Advancement: Grow with a nationally recognized brand in home care.
- Innovative Environment: Be encouraged to bring new ideas to the table.
- Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
- Competitive Pay: We offer competitive wages that reflect your valuable contributions.
- Comprehensive Training: Receive paid training to enhance your skills and knowledge.
Your Key Responsibilities:
- Respond to daily client enquiries received via Web, phone and in person.
- Provide further information, exploring the client needs and scheduling a care consultation.
- Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action accordingly.
- Provide weekly and monthly summaries of the client pipelines and its progression.
- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
Qualifications
Essential Criteria:
- Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
- Experience in the healthcare sector.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Previous experience of consultative sales would be an advantage.
- Ability to nurture Care Professionals to enable them to reach their full potential.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Knowledge of CRM Zoho an advantage.
- Must understand the importance of confidentiality working within current legislation.
Core Competencies:
- Driving Results
- Customer Focus
- Influencing
- Teamwork & Collaboration
- Communication & Relationship Management
- Living Home Instead
- Agile Learner
Role Specific Competencies:
- Adapting to Change
- Quality Focus
- Leading Others
Care Team Leader (New Client Onboarding) in Newtownards employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Team Leader (New Client Onboarding) in Newtownards
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and Care Professionals, being able to build rapport is key. Try role-playing with a friend or family member to get comfortable with discussing care plans and client needs.
✨Tip Number 3
Don’t just wait for the interview; reach out! If you have questions about the role or the company, drop them an email or give them a call. It shows initiative and can help you stand out from other candidates.
✨Tip Number 4
When you apply, make sure to highlight your relevant experience in healthcare and any consultative sales you've done. Tailor your approach to show how your background aligns with their mission of providing quality care to seniors.
We think you need these skills to ace Care Team Leader (New Client Onboarding) in Newtownards
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for care shine through! Share specific examples of how you've made a difference in people's lives, especially in the healthcare sector. We want to see that you genuinely care about helping others.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills, especially those related to client onboarding and care management. This shows us that you understand what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Home Instead
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of the Care Team Leader role. Brush up on your knowledge of health and social care regulations, as well as any relevant experience you have in client onboarding and care management. This will help you answer questions confidently and show that you’re serious about the position.
✨Show Your Passion
This role is all about making a difference in people's lives, so let your passion for care shine through during the interview. Share personal stories or experiences that highlight your commitment to delivering high-quality care and how you’ve positively impacted clients in the past.
✨Build Rapport
Since this job involves building relationships with clients and their families, practice your communication skills before the interview. Be friendly, approachable, and ready to engage in conversation. Remember, it’s not just about answering questions; it’s about connecting with the interviewer and showing them you can build rapport with clients too.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You might want to ask about the team culture, opportunities for professional growth, or how they support new team leaders in their onboarding process. It’s a great way to demonstrate your enthusiasm and curiosity!
