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- Tasks: Oversee live-in care packages and support Care Professionals to ensure high-quality service.
- Company: Join Home Instead, the UK's leading home care provider transforming elderly care.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Why this job: Make a positive impact on clients' lives while developing your leadership skills.
- Qualifications: NVQ Level 3 in Health and Social Care and experience in the care sector.
- Other info: Dynamic role with opportunities for networking and community engagement.
The predicted salary is between 25000 - 25000 £ per year.
Home Instead is the UK’s leading home care provider dedicated to transforming the way older people are cared for in later life. With a commitment to relationship-led, personalised care, we operate over 250 independently owned offices delivering services such as companionship, personal care, and specialised support for conditions like dementia and Parkinson’s. Our mission is to make a positive difference every day by providing outstanding care with compassion and respect.
To ensure clients receive a high-quality, person-centred live-in care service by overseeing live-in care packages, supporting and supervising live-in Care Professionals, coordinating scheduling and placements, and promoting live-in services within the community. This role combines operational coordination with quality assurance to ensure smooth delivery and excellent client outcomes.
- Live-In Care Scheduling & Package Management
- Coordinate and schedule live-in care packages, ensuring continuity and suitability of placements.
- Match live-in Care Professionals to clients based on skills, experience, preferences and compatibility.
- Plan and manage changeovers, emergency cover and rota adjustments for live-in services.
- Maintain accurate client and Care Professional records in the digital scheduling/care management system.
- Work with the office team to ensure new and existing live-in packages are resourced promptly.
- Recruitment Support for Live-In Care Professionals
- Support recruitment needs for live-in Care Professionals by feeding in resourcing requirements and availability.
- Assist with screening/interviews and onboarding activity where required.
- Support induction and early-stage engagement to help new live-in Care Professionals settle into role.
- Work with recruitment teams to ensure staffing levels meet current and future live-in service demand.
- Support, Supervision & Retention
- Provide ongoing support to live-in Care Professionals, acting as a key point of contact for guidance and problem-solving.
- Complete supervisions, spot checks, quality monitoring and welfare checks in line with company standards.
- Promote engagement, wellbeing and retention through regular communication and timely escalation of concerns.
- Support Care Professionals with use of care planning technology and documentation expectations.
- Quality Assurance, Auditing & Compliance
- Create, update and audit live-in care plans, risk assessments and client documentation (including digital care planning).
- Conduct audits of eMAR, care notes and compliance files to maintain safe and consistent standards.
- Support safeguarding, incident reporting and action planning in line with policies and regulatory requirements.
- Maintain accurate records using approved systems and contribute to quality reporting.
- Networking, Promotion & Stakeholder Engagement
- Network with local professionals, community groups and referral partners to raise awareness of live-in care services.
- Promote live-in services to prospective clients and families, supporting service growth and continuity of care.
- Maintain regular communication with clients, families and professionals, completing service reviews where required.
- Arrange and support client and live-in Care Professional introductions to build strong, trusting relationships.
- Support on-call duties if required, including responding to live-in package changes and emergencies.
- Provide short-notice operational support to maintain safe service delivery.
- Work collaboratively with the wider team to support business needs and maintain service standards.
Qualifications
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector, ideally including live-in care services.
- Experience of supervising/supporting Care Professionals and completing quality checks.
- Experience of working with MAR/eMAR and medication in a supervisory role.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Strong communication skills with the ability to build rapport quickly with clients, families and professionals.
- Confidence using care management technology and supporting/training Care Professionals.
- Understanding of confidentiality and information governance within current legislation.
- Organised and flexible, able to manage competing priorities and respond to live-in package changes.
- Full driving licence and access to transport (where required within the territory).
Live in Care Field Supervisor in New Alresford employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live in Care Field Supervisor in New Alresford
✨Tip Number 1
Get to know the company! Research Home Instead and their values. When you understand their mission of providing compassionate care, you can tailor your conversations to show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to care supervision and quality assurance. Use specific examples from your experience to demonstrate your skills and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Home Instead family.
We think you need these skills to ace Live in Care Field Supervisor in New Alresford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Live in Care Field Supervisor role. Highlight your relevant experience in care, especially any supervisory roles, and show how your skills align with our mission at Home Instead.
Showcase Your Passion: We want to see your enthusiasm for providing high-quality, person-centred care. Share specific examples of how you've made a positive impact in previous roles, as this will resonate with us and demonstrate your commitment to our values.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This helps us quickly understand your qualifications and why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Home Instead
✨Know Your Care Standards
Familiarise yourself with the latest legislation and regulations in health and social care. Being able to discuss these confidently will show that you understand the importance of compliance and quality assurance in live-in care.
✨Showcase Your Supervisory Skills
Prepare examples from your past experiences where you've successfully supervised or supported care professionals. Highlight how you managed challenges, conducted quality checks, and ensured high standards of care.
✨Demonstrate Your Communication Skills
Practice articulating how you build rapport with clients, families, and professionals. Use specific examples to illustrate your ability to engage effectively and resolve issues, as strong communication is key in this role.
✨Be Ready for Scenario Questions
Anticipate questions about how you would handle specific situations, such as emergency cover or client changes. Think through your responses and be prepared to explain your thought process and decision-making skills.
