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- Tasks: Lead and inspire a team to deliver outstanding home care services.
- Company: Join an Outstanding-rated care provider in Chiswick, London.
- Benefits: Competitive salary, casual dress, free food, and health programmes.
- Why this job: Make a real difference in people's lives while growing your leadership skills.
- Qualifications: Experience in care management and a passion for quality service.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
The predicted salary is between 34000 - 45000 £ per year.
Company Description
Home Instead – Chiswick, London W4
Full-time, Permanent | £40,000–£45,000 + annual performance based bonus
We are proud to be rated Outstanding by the Care Quality Commission (CQC), and our Care Management team already includes Registered Nurses in leadership. We deliver care that is personal, flexible and genuinely life-enhancing. If you want to join a team where quality comes first and leadership means real influence, this is your opportunity.
Job Description
We are looking for a Care Manager to lead, inspire, and grow our Chiswick branch. You will:
- Manage a high-quality, privately paying client base.
- Lead and motivate a skilled team of Care Professionals.
- Drive innovation and efficiency across operations.
- Play a key role in shaping the future of home care in our community.
This is not just another management role. It is a career-defining opportunity to join an Outstanding-rated team and work alongside experienced leaders including Registered Nurses.
Key Responsibilities
- Work closely with the Franchise Owner to develop and deliver a high-quality private domiciliary care service for older people.
- Promote the highest standards of care and service with a focus on person-centred care.
- Manage client acquisition from first contact to conversion.
- Carry out care planning and risk assessments, ensuring compliance with legal and regulatory requirements.
- Operate quality control systems and conduct assurance visits for clients.
- Handle complaints and incidents, investigate issues, and use findings to drive improvements.
- Submit required reports to regulatory bodies (e.g. CQC, safeguarding).
- Provide inspired leadership, ensuring safe staffing levels and exceptional service.
- Recruit, train, and support Care Professionals and office staff.
- Participate in disciplinary investigations and HR processes.
- Oversee payroll and budgets.
- Maintain accurate and compliant data across platforms.
- Keep up to date with changes in legislation and best practice.
- Network in the local community to raise awareness of Home Instead.
What We're Looking For
- Extensive care experience with a proven track record in excellent customer service.
- Experience in leading, training and managing a team in domiciliary care.
- Level 5 Diploma in Leadership for Health and Social Care (or willingness to work towards).
- Excellent knowledge of compliance and legislative requirements under the Care Standards.
- Strong care assessment and care planning skills.
- Good understanding of systems and processes.
- Excellent interpersonal and communication skills.
- Ability to inspire others and build strong working relationships.
- Strong organisation and planning skills.
- Drive and motivation to take on a broad role and develop care services.
- Passion for delivering the highest quality of care.
- Commercial awareness and strong influencing/negotiation skills.
- Evidence of achieving business growth targets.
- Ability to work accurately under pressure and remain calm with multiple priorities.
- Flexibility to meet business demands, including participation in the on-call rota.
- Strong IT skills (Microsoft Office/Google Suite, databases, virtual platforms).
- A valid driving licence and access to a vehicle.
Additional Information
If you want to lead with autonomy, join a branch rated Outstanding by the CQC, and work alongside a highly qualified Care Management team, we would love to hear from you. Apply today with your CV and take the next step in your care leadership journey.
Job Types: Full-time, Permanent
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee mentoring programme
- Free flu jabs
- Free or subsidised travel
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay
- Store discount
Care Manager in London employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care industry. Attend local events, join online forums, or even pop into community centres. The more people you know, the better your chances of hearing about job openings before they’re advertised.
✨Tip Number 2
Show off your passion for care! When you get the chance to chat with potential employers, share your experiences and what drives you in this field. Let them see your enthusiasm for delivering high-quality care and how you can inspire others on the team.
✨Tip Number 3
Prepare for interviews by practising common questions. Think about scenarios where you've led a team or improved care services. We want you to be ready to showcase your skills and experience confidently, so grab a friend and do some mock interviews!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our Outstanding-rated team. So, hit that apply button and let’s get you started on this exciting journey!
We think you need these skills to ace Care Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Care Manager role. Highlight your leadership experience and any relevant qualifications, like the Level 5 Diploma in Leadership for Health and Social Care.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about delivering high-quality care. Share specific examples of how you've inspired teams or improved services in your previous roles.
Showcase Your Compliance Knowledge: Since compliance is key in this role, mention your understanding of care standards and regulations. We want to see how you’ve navigated these in past positions to ensure top-notch service.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our Outstanding-rated team!
How to prepare for a job interview at Home Instead
✨Know Your Stuff
Make sure you brush up on the latest care standards and regulations. Familiarise yourself with the Care Quality Commission (CQC) guidelines, as well as any recent changes in legislation. This will show that you're not just passionate about care but also knowledgeable about the industry.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or improved service delivery. This is your chance to demonstrate your ability to inspire others and drive innovation in care management.
✨Be Person-Centred
Since the role focuses on person-centred care, be ready to discuss how you would implement this approach in your work. Share stories that highlight your commitment to delivering high-quality, personalised care and how you've handled client relationships effectively.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the company's vision for the future of home care or how they measure success in their care services. Asking questions shows your genuine interest in the role and helps you assess if it's the right fit for you.
