Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate schedules for clients and Care Professionals, ensuring top-notch service.
- Company: Join a caring company dedicated to making a difference in people's lives.
- Benefits: Flexible hours, supportive team, and opportunities for personal growth.
- Why this job: Make a real impact by connecting clients with the right care professionals.
- Qualifications: Experience in scheduling and strong communication skills are a must.
- Other info: Dynamic work environment with a focus on teamwork and client satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.
Responsibilities
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professional information onto the electronic scheduling system.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Qualifications
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
Scheduler in Liverpool employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. Building relationships can open doors that job applications alone can't.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Scheduler role. Highlight your scheduling experience and how you can enhance client satisfaction.
✨Tip Number 3
Stay flexible and adaptable. The scheduling world is dynamic, so show potential employers that you can handle changes with ease and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Scheduler in Liverpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduler role. Highlight your experience in scheduling, especially in home care or logistics, and show us how you can build effective schedules that meet client needs.
Show Off Your Tech Skills: We love tech-savvy candidates! Mention your experience with IT systems, Microsoft Office, Google Suite, or any CRM software. Let us know how quickly you can pick up new technologies – it’s a big plus for us!
Communicate Clearly: Your communication skills are key in this role. Use clear and concise language in your application. Show us that you can build rapport and maintain excellent relationships with both clients and Care Professionals.
Be Organised and Detail-Oriented: Demonstrate your organisational skills in your application. We want to see how you manage multiple tasks and pay attention to detail, especially when it comes to scheduling and ensuring compliance with policies.
How to prepare for a job interview at Home Instead
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Scheduler role. Familiarise yourself with the responsibilities listed in the job description, especially around scheduling and client care. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Tech Skills
Since the role requires good knowledge of IT systems, be prepared to discuss your experience with Microsoft Office, Google Suite, or any CRM software. Bring examples of how you've used these tools in previous roles to improve efficiency or solve problems. This will demonstrate your ability to adapt to new technologies.
✨Demonstrate Your People Skills
As a Scheduler, building relationships is key. Think of examples where you've successfully worked with clients or team members in the past. Highlight your communication skills and how you've managed to resolve conflicts or misunderstandings. This will show that you can create positive experiences for both clients and Care Professionals.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking about how you would handle last-minute cancellations or changes in schedules. Practising your responses will help you stay calm and articulate during the interview, showcasing your problem-solving abilities and resilience under pressure.
