At a Glance
- Tasks: Plan and organise schedules to ensure outstanding care for clients.
- Company: Join a passionate team at Home Instead Ivybridge, delivering exceptional care.
- Benefits: Enjoy discounts, professional development, and 24/7 support through our Employee Assistance Programme.
- Other info: Dynamic role with opportunities for growth and varied daily challenges.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in scheduling or care roles, strong communication, and organisational skills.
The predicted salary is between 18900 - 23100 £ per year.
Join an Outstanding Care Team at Home Instead Ivybridge, where we specialise in supporting older adults with a wide range of needs, including dementia care, end-of-life support, companionship, and helping clients remain active and engaged within the community. Our commitment is to provide exceptional care in every aspect of home help and support.
We are now seeking a full-time Scheduler to join our dedicated team in our Ivybridge office. The successful candidate will play a key role in ensuring our ethos of delivering outstanding care is consistently upheld. This role involves planning and organising schedules that are both efficient and adaptable, meeting the needs of our growing client base while supporting the working requirements of our Care Professionals. You will work closely with the Registered Care Manager to ensure we continue to meet our business objectives and maintain the highest standards of service.
Qualifications
- Experience of working in a scheduling role within a home care provider, or other relevant environment
- Previous experience in the care industry as a caregiver, senior carer or team leader role
- Good working knowledge of care management IT systems, and experience of Microsoft Office, with the ability to learn and adopt new technologies where appropriate
- Highly resilient and positive with excellent communications skills
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure
- Team player with strong interpersonal skills with the ability to build rapport quickly
- Excellent attention to detail with the ability to multi-task
- Logical and analytical with the ability to work on own initiative and meet deadlines
Key responsibilities
- Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations
- Be responsive to changes in the schedule and liaise with relevant team members and clients
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions
- Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences
- Work with the recruitment team to ensure sufficient current and future staffing levels are met
- Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
- Add and maintain all client and Care Professional information onto the electronic scheduling system
- Reconcile visits to ensure the smooth running of billing and adding expenses to clients’ invoices
- Carry out any other duties deemed necessary for the successful operation of the business
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery
- Visit clients when needed as part of on call support
- Liaise with clients and their families to ensure we provide exceptional customer care
- Be part of our Evening and Weekend On-call working rota 1:5
Additional Information
Why choose to work WITH us at Home Instead Ivybridge?
- Employee Benefits Scheme - with discounts on shopping, restaurants and more
- Free membership to the Employee Assistance Programme, which gives you 24/7 access to one-to-one counselling, legal advice and support, self-help and well-being information
- You will have a tailored Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home Instead.
- City and Guilds accredited Dementia training, Specialist Parkinson's Training and End of Life support to enable you to support clients confidently and develop your career
- Work with a supportive team in a great location
- No two days are the same - you’ll be challenged in a good way, and your knowledge will expand daily.
What happens next?
Apply now and one of our friendly team will be in touch with you within 24-48 hours. We will arrange an interview with you at our office, where you will also need to complete a scheduling task. If you’re successful, you can be working with us ASAP. Congratulations! You’ll then be part of our fantastic care team here at Home Instead. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you!
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is therefore subject to two professional references and an enhanced DBS disclosure.
Scheduler in Ivybridge employer: Home Instead
Home Instead East Nottingham is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on community impact, our supportive work culture fosters personal growth and development, offering comprehensive training and career advancement opportunities. Join us in making a meaningful difference while enjoying the unique advantage of working in a compassionate environment dedicated to enhancing the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Scheduler in Ivybridge
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Home Instead.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Home Instead.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Home Instead, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Scheduler in Ivybridge
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Home Instead.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Home Instead.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Home Instead. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Home Instead. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Home Instead
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Home Instead’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
