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For Companies At a Glance
- Tasks: Shape and deliver exceptional live-in care services for older adults.
- Company: Join Home Instead, a values-led team dedicated to caring.
- Benefits: Competitive salary, training opportunities, and a chance to make a difference.
- Why this job: Make a real impact in the lives of older adults and their families.
- Qualifications: Experience in live-in care and strong communication skills preferred.
- Other info: Opportunity to grow within a supportive and diverse environment.
The predicted salary is between 36000 - 60000 £ per year.
Join Home Instead and help shape and deliver our exceptional live-in care services for older adults.
Responsibilities
- Manage and support live-in clients and support the Head of Live in People Experience
- Complete consultations, assessments, care plans & risk assessments
- Maintain accurate digital records
- Carry out client reviews and follow-up actions
- Build relationships with clients, families & professionals
- Coordinate live-in introductions and handovers
- Promote services locally & online to grow client base
- Support recruitment and participate in on-call rota
- Participate in on-call duties as required
Qualifications
- Experience in live-in care or similar role (preferred)
- Level 3 NVQ in Health and Social Care or equivalent would be beneficial to the role
- Strong communication & organisational skills
- Passionate about person‑centred care
- Experience of working with MAR sheets and medication in a supervisory role
- UK driving licence preferred and means of transport if required to visit clients within the territory
What We Offer
- Supportive values‑led team
- Training & development opportunities
- Opportunity to shape a growing service
- Competitive salary & benefits
If you have a genuine passion for caring and the drive to help us achieve our goals we would be delighted to hear from you. We welcome applications from all members of the community as we strive to reflect the diversity of the neighbourhoods in which we operate. Home Instead is dedicated to safeguarding and promoting the welfare of adults and we expect all team members to uphold this commitment. Please note that this position is subject to an enhanced DBS disclosure.
Remote Work: No
Employment Type: Full‑time
Vacancy: 1
Head of Live in Client Experience employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Live in Client Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your experience in live-in care. Share relevant articles, engage with posts, and connect with professionals in the field to increase your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to live-in care. Think about your past experiences and how they align with the responsibilities of the Head of Live in Client Experience role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your genuine interest in joining our team at Home Instead.
We think you need these skills to ace Head of Live in Client Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in live-in care. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back!
Showcase Your Passion: Let your enthusiasm for person-centred care shine through in your application. We love candidates who are genuinely passionate about making a difference in the lives of older adults, so share your story!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Home Instead
✨Know Your Stuff
Make sure you’re familiar with the specifics of live-in care services. Brush up on your knowledge about person-centred care, MAR sheets, and the responsibilities outlined in the job description. This will show that you’re genuinely interested and prepared.
✨Showcase Your Communication Skills
Since strong communication is key in this role, be ready to demonstrate your ability to build relationships. Think of examples where you've effectively communicated with clients, families, or professionals, and how that made a difference in care delivery.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations related to client care and support. Practice responding to scenarios about handling difficult conversations or coordinating care plans. This will help you articulate your thought process and problem-solving skills.
✨Express Your Passion
Let your passion for caring shine through during the interview. Share personal stories or experiences that highlight your commitment to improving the lives of older adults. This will resonate well with the values of Home Instead and show you’re a great fit for their team.
