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- Tasks: Oversee care delivery, conduct quality assurance, and build relationships with clients and Care Professionals.
- Company: Join Home Instead, a leader in providing high-quality care for vulnerable adults.
- Benefits: Enjoy flexible working hours, career development opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while growing your career in health and social care.
- Qualifications: Level 3 NVQ in Health and Social Care and experience in the care sector required.
- Other info: This role requires a full UK driving licence and is subject to DBS enhanced disclosure.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
The Field Care Supervisor is expected to work closely with the Care Coordinator, and Care Manager, and fellow management staff, to provide the highest quality service to clients.
Hours of Work
Monday-Friday, 8.30 am to 5 pm.
Responsibilities
- Answering incoming telephone calls and responding to them as needed: Answer each call in a friendly, professional and knowledgeable manner
- Take messages and document calls so office staff can respond if necessary
- Conduct client / care professional introductions if required
- Conduct new client care consultations if required
- Update Birdie with relevant info for clients and care professionals
- Support in covering care calls if required
- Undertake Quality Assurance: Develop and maintain positive relationships with clients through QA visits in person
- Provide hands‑on support out on the field to the care team
- Lead small training workshops
- Undertake audit support for client files
- Update Client Journals as and when necessary
- Read system alerts and take action if required
- Maintain accurate client and care professional records on Home Instead software
- Promote Home Instead Care at all opportunities
- Participate in team meetings
- Undertake service reviews
- Expected to be willing to perform a variety of on‑call services
- Maintain confidentiality at all times, for all Home Instead information, including client, care professional and office data
Qualifications
- Be organised
- Have a smart and professional appearance
- Have a strong background in care
- Have strong PC skills
- Knowledge and understanding of legislation and guidance specific to Health and Social Care.
- Ideally a Level 3 NVQ in Health and Social Care
- Previous experience as a supervisor is preferred
- A flexible and friendly approach
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the communities in which we work. Home Instead Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS-enhanced disclosure.
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Field Care Supervisor employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Care Supervisor
✨Tip Number 1
Familiarise yourself with the specific care management technology mentioned in the job description, such as Home Instead software and People Planner. Being able to demonstrate your proficiency with these systems during the interview will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience in conducting quality assurance visits and staff supervisions. Prepare examples of how you've successfully managed care delivery in the past, as this will illustrate your capability to maintain high standards of care.
✨Tip Number 3
Build a strong understanding of health and social care legislation and regulations. Being well-versed in these areas will not only help you in the role but also impress the hiring team with your commitment to compliance and best practices.
✨Tip Number 4
Prepare to discuss your approach to building relationships with clients, families, and healthcare professionals. Think of specific strategies or experiences that showcase your excellent communication skills and ability to foster rapport, as this is crucial for the Field Care Supervisor role.
We think you need these skills to ace Field Care Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the care sector, particularly any supervisory roles. Emphasise your qualifications, such as the Level 3 NVQ in Health and Social Care, and any specific skills related to care management technology.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing high-quality care and your commitment to supporting both clients and Care Professionals. Mention specific experiences that demonstrate your ability to build relationships and conduct quality assurance.
Showcase Relevant Skills: Highlight your strong communication skills and your experience with MAR sheets and medication management. Provide examples of how you've successfully mentored staff or managed care plans in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the care sector.
How to prepare for a job interview at Home Instead
✨Showcase Your Care Experience
Be prepared to discuss your previous roles in the care sector, especially any supervisory experience. Highlight specific examples where you successfully managed care delivery or improved client satisfaction.
✨Demonstrate Your Communication Skills
Since building relationships is key in this role, practice articulating how you've effectively communicated with clients, families, and team members in the past. Use examples that showcase your ability to build rapport and resolve conflicts.
✨Familiarise Yourself with Care Management Technology
Brush up on your knowledge of digital care planning systems and software like Home Instead and People Planner. Be ready to discuss how you've used technology in your previous roles to enhance care delivery.
✨Understand Health & Safety Regulations
Make sure you're well-versed in health and social care legislation and regulations. Prepare to discuss how you ensure compliance in your work and how you would handle situations involving equality and diversity.
