At a Glance
- Tasks: Supervise care delivery, ensuring clients receive top-notch support in their homes.
- Company: Join Home Instead, an outstanding care provider with a 5-star employer rating.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive team environment.
- Other info: 40-hour work week, Monday to Friday, plus on-call duties; salary starts at £24K pa.
- Why this job: Make a real difference in people's lives while working in a friendly, engaging culture.
- Qualifications: Must be a driver with prior care experience and NVQ Level 2 or equivalent.
The predicted salary is between 19200 - 28800 £ per year.
Are you passionate aboutCare in the Communityand want to be a part of a Outstanding family-friendly team?
Our team provides care to people living in theirown homesso they can continue to live fulfilled lives and be supported. The role of Field Care Supervisorplays an important role in support this!
Why Join Home Instead?
We are a medium-sized, extremely high-quality care at-home company that has been rated OUTSTANDING by CQC in our last two inspections in the last 10 years. We are so proud of this as well as the fact that we are also a 5-star employer, with 97% employee engagement during our last anonymous feedback from our team.
Job Description
- To proactively work with our clients to ensure they unfailingly receive the highest quality of care provided to them. To understand fully the client’s needs and requirements and respond to them in a timely and professional manner.
- To deal with any requests for an increase in care, compliments and complaints and all QAs/SRs for clients with their geographical area are kept up to date.
- Ensure that all the paperwork is accurate, and that People Planner is up to date and accurately reflected.
- To start care provision with new clients as required, which includes, assisting with Care Planning, inputting information into the People Planner, scheduling the first calls with client and when applicable introducing and supporting new Care Professionals during this process.
- To proactively liaise with our client’s families and partner with fellow office team members to ensure effective communication channels and highest customer services are provided.
- To ensure the care provided is fully compliant with CQC and Home Instead Senior Care policies and regulations. This needs to be evidenced in Care planning and documentation used on people planner.
- Answer each incoming call in a positive, professional, and friendly manner.
- Respond to client enquiries in a professional manner and arrange client consultations for those clients who are in your geographical area. To then liaise with the scheduling team to provide the Care that has been requested.
- To actively participate in all Care Professional meetings – This would include being responsible for setting up meeting room, preparing all paperwork for Care Professionals that they may need, organizing sign in sheets, participation in presentation as arranged with the Care Manager, tidying away after meeting.
- To provide care to clients as needed as requested by the schedulers.
- To take part in the on-call rota at least 1 night weekly and 1 weekend monthly to ensure adequate out-of-hours cover is provided. This may mean you need to do more than 1 night per week if you are covering holiday.
Care Professional
- To support the Care Professional team with assessments for the Care certificate when asked to do so – this will involve working alongside a new Care Professional and documenting the visit to reflect how the Care Professional has performed.
- Respond to any Care Professional enquiries, understanding if they are “Home Instead” if so then book them to see one of the Care Professional Team as a next step.
- To support recruitment of Care Professionals within the geographical areas - this may include leafletting in coffee shops, joining the Recruiter at coffee mornings, networking with RPNs.
- To welcome Care Professionals when they come in the office and take time to speak with them and offer assistance as needed.
Qualifications
Must be a driver and have access to a car
Must have the right to work in the UK
Must have prior Care experience and completed a Care Certificate
Minimum qualification level of NVQ Level 2 - equivalent or above
Additional Information
The working hours are 40 per week - Monday to Friday 09:00 am to 17:00 pm + one night per week on call and one weekend in 4 on call.
Salary £24K pa + £200 per weekend on call covered
We are looking for a kind and compassionate person like you to join our Home Instead family.
Apply today or call us at 01753 903421, or e-mail anitra.carmargo@wrws.homeinstead.co.uk to learn more.
THIS ROLE REQUIRES THAT THE APPLICANT RESIDES IN THE UK AND HAS THE RIGHT TO WORK IN THE UK. We are not sponsoring VISA applications at this time.
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Field Care Supervisor in Chertsey employer: Home Instead
Home Instead East Nottingham is an exceptional employer that prioritises the well-being of both its clients and employees. With a strong focus on community impact, our supportive work culture fosters personal growth and development, offering comprehensive training and career advancement opportunities. Join us in making a meaningful difference while enjoying the unique advantage of working in a compassionate environment dedicated to enhancing the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Field Care Supervisor in Chertsey
✨Tip Number 1
Familiarise yourself with the CQC standards and Home Instead's policies. Understanding these will not only help you in interviews but also show your commitment to providing high-quality care.
✨Tip Number 2
Network with current or former employees of Home Instead. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous care experience that demonstrate your ability to handle client needs and manage care plans effectively. Real-life scenarios can make a strong impression.
✨Tip Number 4
Showcase your communication skills during any interactions with the team. As a Field Care Supervisor, effective communication is key, so be sure to convey your enthusiasm and professionalism in every conversation.
We think you need these skills to ace Field Care Supervisor in Chertsey
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the expectations and responsibilities of a Field Care Supervisor. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience:Emphasise your prior care experience and any relevant qualifications, such as your Care Certificate or NVQ Level 2. Provide specific examples of how you've successfully supported clients in the past.
Showcase Your Soft Skills:This role requires compassion and effective communication. Use your application to demonstrate your interpersonal skills and ability to work collaboratively with clients and team members.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Home Instead
✨Show Your Passion for Care
Make sure to express your genuine passion for care in the community during the interview. Share personal experiences or stories that highlight your commitment to providing high-quality care and how it aligns with the values of Home Instead.
✨Understand the Role Thoroughly
Familiarise yourself with the specific responsibilities of a Field Care Supervisor. Be prepared to discuss how you would handle various scenarios, such as managing client needs, dealing with complaints, and ensuring compliance with CQC regulations.
✨Demonstrate Strong Communication Skills
Since the role involves liaising with clients, families, and team members, showcase your communication skills. Provide examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask the interviewers about the company culture, team dynamics, and expectations for the role. This shows your interest in the position and helps you assess if it's the right fit for you.
