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- Tasks: Coordinate care schedules and match Care Professionals with clients for optimal support.
- Company: Join Home Instead, a leading provider in home care dedicated to enhancing lives.
- Benefits: Enjoy flexible working hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills in a caring community.
- Qualifications: Experience in scheduling or logistics, strong IT skills, and excellent communication abilities required.
- Other info: Full driving license needed; we welcome applications from diverse backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
Understand and build effective and efficient schedules around our clients and Care Professionals.
Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
Be responsive to changes in the schedule and liaise with relevant team members.
Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
Work with the recruitment team to ensure sufficient current and future staffing levels are met.
Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
Add and maintain all client and Care Professional information onto the electronic scheduling system.
Conduct Care Consultation and Risk Assessments and develop Care Plans.
Carry out quality assurance (QA / Service Review) visits.
Participate in on call during weekdays and one in three weekends.
Carry out any other duties deemed necessary for the successful operation of the business.
Ensure compliance with Home Instead's Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Be willing to carry out care calls, in an emergency as required.
Driving: Full Driving License - vehicle essential.
Qualifications:
- Experience of working in a scheduling role within a home care or other relevant environment such as logistics.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
- Highly resilient and positive with excellent communications skills.
- Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.
This role is subject to DBS enhanced disclosure.
Care Coordinator- Shoreham, Petts Wood & Longfield employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator- Shoreham, Petts Wood & Longfield
✨Tip Number 1
Familiarise yourself with the specific scheduling software used in care coordination. Understanding how to navigate these systems can give you a significant edge during interviews, as it shows your readiness to hit the ground running.
✨Tip Number 2
Network with professionals already working in care coordination or similar roles. Engaging with them on platforms like LinkedIn can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed schedules or handled last-minute changes in previous roles. Being able to share real-life scenarios will showcase your problem-solving abilities.
✨Tip Number 4
Research the company culture and values of Home Instead. Tailoring your conversations during interviews to reflect their commitment to equality, diversity, and client care will show that you align with their mission and are genuinely interested in the role.
We think you need these skills to ace Care Coordinator- Shoreham, Petts Wood & Longfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling roles, particularly within home care or logistics. Emphasise your organisational skills and any experience with IT systems, including Microsoft Office or Google Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for caring and your motivation to help the company achieve its goals. Mention specific examples of how you've built effective schedules or developed relationships in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as resilience, communication, and attention to detail. Provide examples of how you've demonstrated these skills in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Home Instead
✨Showcase Your Scheduling Experience
Be prepared to discuss your previous experience in scheduling roles, especially within home care or logistics. Highlight specific examples where you successfully managed schedules and adapted to changes.
✨Demonstrate Communication Skills
Since building relationships is key in this role, practice articulating how you've effectively communicated with clients and team members in the past. Use examples that showcase your interpersonal skills.
✨Highlight Your IT Proficiency
Familiarise yourself with common IT systems and software mentioned in the job description, such as Microsoft Office or Google Suite. Be ready to discuss how you've used technology to improve efficiency in your previous roles.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific scheduling challenges or emergencies. Think through scenarios where you had to prioritise tasks or manage multiple responsibilities under pressure.
