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- Tasks: Coordinate care for clients, manage schedules, and support Care Professionals.
- Company: Home Instead is the UK's leading home care company, dedicated to enhancing seniors' lives.
- Benefits: Enjoy flexible working options, including one day remote, and a supportive team environment.
- Why this job: Make a real difference in people's lives while working in a caring, award-winning team.
- Qualifications: Passion for care, strong communication skills, and at least 12 months of supervisory experience required.
- Other info: Full-time role with a salary of £26 to £30k, plus opportunities for personal growth.
The predicted salary is between 20800 - 24000 £ per year.
Company Description
Home Instead is the top home care company in the UK, renowned for the quality of care we provide our clients in their own homes.
Our offices are located in Saintfield and Newtownards, and we currently have an opening at both locations, with the additional option of 1 day per week working remotely. Our team of Care Professionals support clients from Greater Belfast to Lisburn to Bangor to Newcastle, Co. Down. We have been active in this local community since 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. Our mission statement is \’With warm and thoughtful care, we help you live your best life\’ – we believe this applies both to the clients we support and to our team of employees.
Our office team is close-knit, multi-skilled and adapatable – but we have come from all walks of life and not all of us had a background in care prior to joining Home Instead.
Job Description
We are seeking an enthusiastic Care Co-Ordinator/ Care Team Leader for our Down and Lisburn office, located in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference to people’s lives? We are seeking someone who takes pride in their role, gives attention to detail, and finds the best solutions for both Clients and Care Professionals.
You could be joining an award-winning office who focus on a high-quality, person-centred care service, providing companionship, home help and personal care. This exceptional service is different to any other care organisation in the area, providing a minimum of one-hour home visits to our client base. Imagine having dementia but still being able to go to your dance class on a Saturday, still being able to pick up your pension, still going into town on a Wednesday for a coffee. Our team of dedicated Care Professionals makes these things happen every day.
As Care Coordinator, you hold a supervisory role, with a portfolio of clients/Care Professionals under your care. You are responsible for ensuring that our clients always receive the highest quality care from Care Professionals who are a suitable match, with the emphasis on building fantastic relationships.
Responsibilities include:
Planning, Coordinating and Scheduling of the service for clients
Carrying out care consultations with potential new clients.
Organising all Rota’s and making sure that all Care Professionals have their schedules in advance
Conducting service reviews and completing client support plans whilst liaising with the client, their family, and the team to ensure the client is happy
Supporting new Care Professionals as they get started in their new role
Conducting Care Professional supervisions and Client quality assessments
Dealing with enquiries and working collaboratively with key support functions
Ensuring that the Client/Care Professionals are matched well and the delivery of the highest quality of personalised care
Maintaining accurate records in respect of all the duties of the role
Participate in the on-call rota currently one weekend in 8
Compliance with Home Instead\’s Equality, Diversity and Equal opportunities Policy
Qualifications
What qualifications and experience will you need?
You may be from outside the care industry but with excellent transferrable skills, and we would like to hear from you. You must be passionate about delivering high quality service to our clients and Care Professionals
Essential Skills:
Have excellent “people” skills
Have a minimum of 12 months experience with responsibility for supervising/leading a team of people
Be a strong communicator, both verbally and in writing and have an excellent telephone manner
Have strong organisational and problem-solving skills – ‘A puzzle solving brain’.
Be able to work at a fast pace in a changing environment
Have a passion for delivering the highest quality of care to our clients
Must have a full UK driving licence and means of transport when required to visit clients
Desirable Skills:
Previous experience in the care sector or a related industry would be helpful, and any experience of scheduling or logistics is desirable
Experience of using People Planner software is an advantage, but not essential
Additional Information
Would you like to be part of a team which improves the lives of others every day? If so, we would love to hear from you.
This is a full time role , working Monday to Friday, with some flexibility required to support on call.
Salary £26 to £30k depending on experience
This role is UK based and the right to work in the UK will need to be established as part of the recruitment process.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an Access NI enhanced disclosure.
Apply today to learn more.
Care Co-Ordinator/ Team Leader (Saintfield or Newtownards) employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-Ordinator/ Team Leader (Saintfield or Newtownards)
✨Tip Number 1
Familiarise yourself with Home Instead's mission and values. Understanding their commitment to high-quality, person-centred care will help you align your responses during interviews and demonstrate your passion for making a difference in clients' lives.
✨Tip Number 2
Highlight your people skills and experience in leading teams. Be prepared to share specific examples of how you've successfully managed a team or resolved conflicts, as this role requires strong leadership and communication abilities.
✨Tip Number 3
Research the local community and the specific needs of clients in the Greater Belfast area. Showing that you understand the demographic and can relate to the challenges faced by seniors will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your organisational and problem-solving skills. Think of scenarios where you've had to adapt quickly or manage multiple tasks effectively, as these are crucial for the Care Co-Ordinator role.
We think you need these skills to ace Care Co-Ordinator/ Team Leader (Saintfield or Newtownards)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any supervisory roles or team leadership positions. Emphasise skills that align with the job description, such as communication, organisation, and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for care and your understanding of the role. Mention specific examples from your past experiences that demonstrate your ability to coordinate and lead a team effectively.
Showcase Your People Skills: In your application, highlight your 'people' skills. Provide examples of how you've successfully built relationships in previous roles, as this is crucial for the Care Co-Ordinator position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential for the role.
How to prepare for a job interview at Home Instead
✨Show Your Passion for Care
Make sure to express your genuine passion for providing high-quality care. Share personal stories or experiences that highlight your commitment to making a difference in people's lives, as this aligns with Home Instead's mission.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would handle various scenarios involving clients and Care Professionals.
✨Highlight Your Organisational Abilities
Prepare examples that showcase your organisational and problem-solving skills. Discuss how you've successfully managed schedules or coordinated teams in previous roles, as these are crucial for the Care Co-Ordinator position.
✨Research the Company Culture
Familiarise yourself with Home Instead's values and culture. Understanding their approach to care and community involvement will help you tailor your responses and demonstrate that you're a good fit for their team.
