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- Tasks: Coordinate care services and provide essential administrative support to ensure quality client care.
- Company: Join a caring team at Home Instead, dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Make a real impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in care and strong organisational skills are essential.
- Other info: Full-time role with a commitment to safeguarding and promoting welfare.
The predicted salary is between 22000 - 26000 £ per year.
We are recruiting for a Care Support Co-Ordinator with a care background to join our team in Ballymena.
Job Purpose
As Support Coordinator you will provide comprehensive administrative support to the Manager and ensure the effective operation of administrative systems and processes. To co-ordinate the scheduling of services to ensure the highest quality service to meet the needs of our clients.
The Role
- Work with and under the direction of the Manager
- Contribute to the monitoring and review of care packages
- Responsible for all aspects of office administration activities whilst being reactive to the needs of the service, to include coordinating a team of Carers
- Ensure Client schedules are matched to their needs, and continuity of care is maintained where possible
- Manage correspondence by responding to emails or telephone enquiries in a timely manner
- Contribute to the effectiveness of the team through supporting effective communication systems, attendance at team meetings, and contributing to team processes.
- Maintaining effective systems ensuring that all databases are kept up to date in line with policies and procedures
- Liaise with the Care teams to ensure sufficient staffing levels for resourcing new and existing care packages
- Support the recruitment and pre-employment checks processes where appropriate
- Ability to update, review and implement Care Plans
- Ensure compliance with RQIA regulations
- To ensure adherence with Home Instead’s Equality, Diversity and Equal Opportunities Policy
- Carry out any other duties deemed necessary for the successful operation of the business
Essential Criteria
- Good working knowledge of IT systems with experience of Microsoft Office, with the ability to learn and adopt modern technologies where appropriate
- Excellent organization skills with the ability to prioritize
- Keen eye for detail and the ability to work accurately under pressure
- Self-motivated and able to work flexibly
- Excellent written and verbal communication skills
Desirable Criteria
- Experience in delivering training to key staff but not essential
- Knowledge and understanding of the needs of older people and people with physical health and disabilities
- Experience working with scheduling systems in a Domiciliary care environment but not essential
Qualifications
- A minimum of 2 years paid or voluntary experience working with older people and or physical health and disabilities in a Care capacity
- Either be or in a position to register with NISCC or be already registered
- Successful applicants will be required to register with the Northern Ireland Social Care Council
- Be prepared to work in a flexible manner
- Hold a Full valid driving licence and access to your own car is required.
Additional Information
- Hours: 37.5 hours per week (Monday to Friday 9:00am to 5:00pm)
- Contract: Full-time, Permanent
- Location: Pennybridge Industrial Estate
- Salary: Commencing on £22,000 - £26,000 per annum depending on experience
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to AcessNI enhanced disclosure check.
Care Coordinator in Ballymena employer: Home Instead
Contact Detail:
Home Instead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator in Ballymena
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Care Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show us that you understand what Home Instead stands for and how you can contribute to their mission of providing top-notch care. Tailor your answers to reflect their commitment to quality service.
✨Tip Number 3
Practice your communication skills! As a Care Coordinator, you'll need to juggle multiple tasks and communicate effectively with clients and staff. Role-play common interview scenarios with a friend to boost your confidence and polish your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Care Coordinator in Ballymena
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in care coordination. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant background!
Show Off Your Communication Skills: Since this role involves a lot of correspondence and teamwork, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Organisational Skills: As a Care Coordinator, being organised is key! Share examples of how you’ve managed schedules or coordinated teams in the past. We love seeing candidates who can juggle multiple tasks effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Home Instead
✨Know Your Care Background
Make sure you can talk confidently about your experience in care. Highlight specific examples where you've made a difference, whether it's through coordinating services or supporting clients. This will show that you understand the role and its impact.
✨Master the Admin Skills
Since the role involves a lot of administrative tasks, brush up on your IT skills, especially with Microsoft Office. Be ready to discuss how you've used these tools in previous roles to manage schedules or maintain databases effectively.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to demonstrate how you've successfully liaised with teams or clients in the past. Think of examples where your communication helped resolve issues or improve service delivery.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific situations, like scheduling conflicts or client needs. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to prioritise tasks under pressure.
