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For Companies At a Glance
- Tasks: Coordinate schedules for clients and care professionals while providing top-notch support.
- Company: Join a caring company dedicated to expanding the world's capacity to care.
- Benefits: Competitive salary of £23,000 and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Be part of a supportive team that values community and inclusivity.
The predicted salary is between 18400 - 25200 £ per year.
Overview
Company Description Our mission is to expand the worlds capacity to care. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.
The Trainee Scheduler is expected to perform a variety of duties in the coordination of scheduling services for Clients and Care Professionals schedules. The Trainee Scheduler is expected to assist and support other staff members in order to provide the highest quality service to Clients and Care Professionals.
Responsibilities
Primary
- Answer each incoming call in a friendly, professional and knowledgeable manner
- Field new client enquires over the phone in a knowledgeable manner, enter information into the Home Instead software and print out service call form for handover to Deputy Care Manager
- Develop and maintain relationships with both Clients and Care Professionals by regular informative and telephone QA contact
- Coordinate Care Professionals schedules on a daily basis
- Coordinate and maintain monthly Client schedules in Home Instead Software
- Identify and report to Care Manager, Recruitment Coordinator
- Take Care Professionals hours from timesheets and enter into Home Instead Software
- Enter and maintain accurate Client and Care Professionals records in Home Instead Software
- Process and mail initial service enquiry letter/brochure
- Provide up to date hand over for out of hours cover
- Participate in out of hours on-call management
Secondary
- Field employment enquires from prospective Care Professionals and arrange for application process as needed
- Assist Deputy Care Manager in completing Client Care Plans
- Coordinate and maintain a complete Client Service Schedule
- Participate in quarterly Care Professionals meetings
Compensation
Salary: £23,000
Additional Information
If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Call the office on 01483608122
We encourage applications from all sections of the community as we want to reflect the communities in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.
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Trainee Scheduler employer: Home Instead Senior Care
Contact Detail:
Home Instead Senior Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Scheduler
✨Tip Number 1
Get to know the company! Research Home Instead and understand their mission to expand the world's capacity to care. This will help you connect with them during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be fielding client enquiries, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable answering calls and handling questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the company culture and what they look for in a Trainee Scheduler. This could give you an edge in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to providing top-notch care.
We think you need these skills to ace Trainee Scheduler
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for caring and how it aligns with our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific duties from the job description that you’re excited about, like coordinating schedules or maintaining client relationships.
Keep It Professional: While we love a friendly tone, remember to keep your application professional. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Home Instead Senior Care
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values. Understanding their commitment to quality care will help you align your answers with what they’re looking for. It shows that you’re genuinely interested in being part of their team.
✨Practice Your Communication Skills
As a Trainee Scheduler, you'll need to communicate effectively with clients and care professionals. Practise answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with fielding inquiries and providing information.
✨Show Your Organisational Skills
Since scheduling is a key part of this role, be prepared to discuss how you manage your time and stay organised. Bring examples of how you've successfully coordinated tasks or schedules in the past, even if it’s from school or previous jobs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you understand if it’s the right fit for you. Consider asking about the team dynamics or how success is measured in the scheduling department.
