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- Tasks: Coordinate schedules to ensure high-quality care for clients and support Care Professionals.
- Company: Join Home Instead Newport, a leader in non-medical care for older adults.
- Benefits: Enjoy free counselling, early pay options, discounts, and ongoing training.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Experience in scheduling and strong IT skills are essential.
- Other info: Be part of a supportive team culture with opportunities for professional growth.
The predicted salary is between 30000 - 42000 £ per year.
About Home Instead Newport
Home Instead Newport is part of the world’s leading provider of non-medical care and companionship for older adults. We specialise in delivering personalised, relationship-led support that empowers people to live independently in the comfort of their own homes.
With minimum visits of one hour, award-winning training, and a reputation for excellence, we take immense pride in the quality of care we provide. Our team is dedicated to making every moment matter—offering not just practical help, but genuine connection, dignity, and joy.
Benefits Package
- Free membership to the Employee Assistance Programme, which gives you 24/7 access to one-to-one counselling, legal advice and support, self-help and well-being information
- Early Pay – draw down pay option at any time
- Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home instead
- Employee discounts across a range of retail, leisure, and lifestyle brands
- Free on-site parking and excellent transport links
- Ongoing training and development to support your professional goals
- Supportive team culture with regular team-building events and recognition schemes
Job Description
As our Scheduling Coordinator, you’ll play a vital role in ensuring our clients receive consistent, high-quality care by managing and coordinating schedules with precision and empathy. You’ll be the bridge between our clients, Care Professionals, and internal teams—making sure everything runs smoothly and efficiently.
What You’ll Do
- Create and manage schedules that meet both client needs and staff availability
- Consider travel time, holidays, training, and last-minute changes
- Match Care Professionals to new clients and arrange introductions
- Maintain continuity of care with consistent staff and timings
- Communicate schedule updates across teams quickly and clearly
- Build strong relationships with clients and Care Professionals
- Work closely with recruitment and care teams to ensure staffing levels
- Keep accurate records using our scheduling system (e.g. People Planner)
- Support the on-call rota (1 in 6 evenings/weekends) and visit clients if needed
- Ensure compliance with equality, diversity, and inclusion policies
What We’re Looking For
- Experience in scheduling (home care, healthcare, logistics, or similar)
- Strong IT skills (Microsoft Office, CRM systems, People Planner)
- Excellent communication and teamwork skills
- Calm, organised, and detail-focused under pressure
- Able to multitask and work independently
- Positive, resilient, and quick to build rapport
- Full UK driving licence and access to a vehicle
- Right to work in the UK (no sponsorships available)
Are you a detail-driven, resilient, and people-oriented professional eager to make a real difference in the care sector? We’re looking for a Scheduling Coordinator to join our passionate team, playing a key role in delivering outstanding service to both our clients and Care Professionals.
Please note, this position is subject to an enhanced DBS disclosure. For further details, feel free to contact our office on 01633 740028
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Scheduling Coordinator – Home Care Services employer: Home Instead Senior Care
Contact Detail:
Home Instead Senior Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduling Coordinator – Home Care Services
✨Tip Number 1
Network like a pro! Reach out to people in the home care sector, attend local events, or join online forums. Building connections can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on showcasing your experience in scheduling and your ability to build relationships. We want you to feel confident and ready to impress!
✨Tip Number 3
Tailor your approach for each application. Research Home Instead Newport and understand their values. Show us how your skills align with our mission of providing compassionate care—this will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Scheduling Coordinator – Home Care Services
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheduling Coordinator role. Highlight your experience in scheduling and any relevant skills that match what we’re looking for, like strong IT skills and excellent communication.
Show Your Passion for Care: We want to see your enthusiasm for making a difference in the care sector. Share any experiences or stories that demonstrate your commitment to providing high-quality, relationship-led support to clients.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Home Instead Senior Care
✨Know the Company Inside Out
Before your interview, take some time to research Home Instead Newport. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Scheduling Experience
Be ready to discuss your previous experience in scheduling, especially in home care or healthcare settings. Prepare specific examples of how you've managed schedules, dealt with last-minute changes, and ensured continuity of care. This will demonstrate your capability for the role.
✨Emphasise Communication Skills
As a Scheduling Coordinator, communication is key. Think of examples where you've successfully communicated updates or resolved conflicts. Highlight your ability to build relationships with both clients and Care Professionals, as this is crucial for the job.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills under pressure. Practice responses to potential situations you might face, like managing conflicting schedules or handling an emergency. This will help you feel more confident during the interview.