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- Tasks: Convert enquiries into clients and manage smooth onboarding for new clients.
- Company: Join Home Instead, the UK's leading home care provider with a family-oriented culture.
- Benefits: Enjoy free counselling, early pay options, discounts, and ongoing professional development.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Experience in sales or client services, strong communication skills, and empathy for older people.
- Other info: Be part of a supportive team with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Home Instead Newport
Home Instead Newport is part of the UK’s leading home care provider. We are a family business that deliver exceptional, person-centred care that helps individuals live independently at home for longer. We’re proud to serve our local community with compassion, professionalism, and innovation. Our clients live anywhere between Newport and Monmouth.
As we grow, we are seeking a commercially aware, client-focused Care Consultant to play a central role in converting enquiries into clients and managing the onboarding process to ensure a smooth transition into care.
Benefits
- Free membership to the Employee Assistance Programme, which gives you 24/7 access to one-to-one counselling, legal advice and support, self-help and well-being information
- Early Pay – draw down pay option at any time
- Professional development plan and ongoing training to enable you to develop your professional knowledge and career development within Home instead
- Employee discounts across a range of retail, leisure, and lifestyle brands
- Free on-site parking and excellent transport links
- Ongoing training and development to support your professional goals
- Supportive team culture with regular team-building events and recognition schemes
- Competitive salary with performance-based bonuses
Job Description
This role is all about turning interest into action. As a Care Consultant, you will take the lead on handling client enquiries, converting leads, and coordinating a seamless onboarding journey for new clients. You will act as the first point of contact and a trusted advisor for families seeking care.
Key Responsibilities
- Identify and pursue opportunities for new client referrals.
- Respond promptly and professionally to new client enquiries (phone, email, online), in an empathetic manner.
- Present Home Instead’s services in a way that builds trust and confidence.
- Liaise with care coordinators/schedulers to ensure smooth transition from enquiry to service delivery.
- Brief care staff on new clients’ care plans, preferences, and special requirements.
- Match Care Professionals to new clients in conjunction with client care team and arrange introductions.
- Set up the new client on the system and the initial schedule to ensure the client’s needs are met.
- Ensure continuity of care and smooth handover to the operations team.
- Monitor client satisfaction during the first weeks of care, addressing issues promptly.
- Be part of our Evening and Weekend On-call working rota
- Provide feedback to management on common themes, trends, or improvements needed.
Ongoing Relationship Management
- Act as the first point of contact during the client’s initial weeks of service.
- Follow up with clients and families to ensure expectations are met and adjustments are made if needed.
- Support retention by building long-term client relationships and identifying opportunities for additional services.
Lead Conversion & Client Acquisition
- Respond promptly and professionally to new client enquiries (phone, web, referrals, etc.)
- Build rapport with prospective clients and their families through consultative conversations.
- Clearly explain Home Instead’s services and value proposition.
- Follow up on leads and nurture relationships to secure care agreements.
- Maintain accurate records of lead activity using CRM or internal systems.
- Track and report on conversion rates and enquiry outcomes.
Client Onboarding
- Conduct home care consultations and needs assessments for new clients
- Design and document tailored care plans in partnership with clients and families
- Coordinate all onboarding logistics, including scheduling initial visits and assigning suitable Care Professionals
- Ensure all compliance documents, consent forms, and risk assessments are completed
- Maintain a warm, reassuring presence during the onboarding period to ensure client satisfaction
- Act as a liaison between the client, care team, and scheduling staff to support a smooth start to services
Community Engagement (Optional but Encouraged)
- Represent Home Instead at community events or networking opportunities to build awareness.
- Build and maintain relationships with local referral sources such as GPs, social workers, and charities.
About You
We’re looking for a driven, people-oriented individual who thrives on building relationships and delivering results.
Essential Skills & Experience
- Proven experience in a sales, client services, or care coordination role.
- Strong interpersonal and communication skills.
- Commercial awareness and ability to work to targets/KPIs.
- Excellent organisational and time-management abilities.
- Empathy and understanding for the needs of older people and their families.
- Good working knowledge of IT systems with experience of Microsoft Office with the ability to learn and adopt new technologies where appropriate.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
- Full UK driving licence and access to a vehicle.
Desirable
- Experience in home care, social care, or healthcare services.
- Familiarity with CIW regulations and care planning processes.
Additional Information
Please note that, due to the nature of the role, we will require a full UK driving licence and access to a vehicle.
This position is subject to an enhanced DBS disclosure. For further details, feel free to contact our office on 01633 740028
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Client Acquisition & Onboarding Consultant employer: Home Instead Senior Care
Contact Detail:
Home Instead Senior Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Acquisition & Onboarding Consultant
✨Tip Number 1
Get to know the company inside out! Research Home Instead Newport, their values, and the services they offer. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Think about how you’d explain your experience and why you’re the perfect fit for the Care Consultant role. Keep it conversational and relatable, just like you would with a friend.
✨Tip Number 3
Don’t be shy about following up! After your initial conversation, drop them a quick message to thank them for their time and reiterate your interest. It shows you’re keen and keeps you on their radar.
✨Tip Number 4
Use our website to apply! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the company right there.
We think you need these skills to ace Client Acquisition & Onboarding Consultant
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for helping others and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we're looking for. Mention specific examples from your past that demonstrate your client-focused approach and ability to build relationships.
Showcase Your Communication Skills: As a Care Consultant, communication is key! Use your application to showcase your strong interpersonal skills. Write clearly and professionally, and remember to convey empathy and understanding in your tone.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Home Instead Senior Care
✨Know the Company Inside Out
Before your interview, take some time to research Home Instead and its values. Understand their commitment to person-centred care and how they serve the community. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Care Consultant, you'll be dealing with clients and their families regularly. Prepare examples from your past experiences where you've successfully built relationships or resolved conflicts. Highlight your empathy and communication skills, as these are crucial for this role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle client enquiries. Think about potential scenarios you might face in the role and how you would respond. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the onboarding process for new clients or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
