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- Tasks: Lead new client onboarding and ensure exceptional care for seniors in your community.
- Company: Home Instead, the UK's leading home care provider focused on quality and compassion.
- Benefits: Competitive pay, comprehensive training, and opportunities for career advancement.
- Why this job: Make a real difference in the lives of seniors while growing your career in a supportive environment.
- Qualifications: NVQ Level 3 in Health and Social Care and experience in the healthcare sector.
- Other info: Join a positive team culture where your contributions are valued and well-being is a priority.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
Home Instead is the leading home care provider in the UK. We focus on providing the type of care we’d want our own family members to have – minimum one-hour visits, clients carefully matched with an appropriate Care Professionals and excellent flexibility in the timetable offered. We support our clients with a wide range of services which help them to stay living independently at home – home help, shopping, meal preparation, companionship and dementia support, personal care.
Job Description
As a Team Leader responsible for new client onboarding at Home Instead Down & Lisburn, you have a unique opportunity to blend your passion for care in community with excellent customer service skills. This is a chance to make a meaningful impact in the lives of adults in our local community, achieving professional growth and success in a nurturing environment.
What We Offer You:
- Impact and Purpose: Directly contribute to improving the lives of seniors in your community.
- Career Advancement: Grow with a nationally recognized brand in home care.
- Innovative Environment: Be encouraged to bring new ideas to the table.
- Positive Culture: Be part of a team where your efforts are valued and your well-being is a priority.
- Competitive Pay: We offer competitive wages that reflect your valuable contributions.
- Comprehensive Training: Receive paid training to enhance your skills and knowledge.
Your Key Responsibilities:
- Respond to daily client enquiries received via Web, phone and in person. Provide further information, exploring the client needs and scheduling a care consultation.
- Undertake consultation with new clients, complete care plan and complete all new client’s paperwork as required.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client reviews and action accordingly.
- Provide weekly and monthly summaries of the client pipelines and its progression.
- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
Qualifications
Essential Criteria
- Level 3 NVQ in Health and Social Care or an equivalent healthcare qualification.
- Experience in the healthcare sector.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passionfor delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Previous experience of consultative sales would be an advantage.
- Ability to nurture Care Professionals to enable them to reach their full potential.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Knowledge of CRM Zoho an advantage.
- Must understand the importance of confidentiality working within current legislation.
Core Competencies
- Driving Results
- Customer Focus
- Influencing
- Teamwork & Collaboration
- Communication & Relationship Management
- Living Home Instead
- Agile Learner
Role Specific Competencies
- Adapting to Change
- Quality Focus
- Leading Others
Additional Information
Call and have a friendly chat with one of our team on 028 9124 2030 or send us an email on jobs@downlisburn.homeinstead.co.uk
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Care Team Leader (New Client Onboarding) employer: Home Instead Senior Care
Contact Detail:
Home Instead Senior Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Team Leader (New Client Onboarding)
✨Tip Number 1
Get to know the company! Research Home Instead and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to care and customer service. Think about your past experiences and how they align with the role of a Care Team Leader. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Care Team Leader (New Client Onboarding)
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for providing quality care shine through. Share personal experiences or motivations that drive you to help others, especially in a home care setting.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Care Team Leader role. Highlight relevant experience and skills that align with the job description, particularly in client onboarding and relationship management.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, ensuring that your key achievements and qualifications stand out. We want to see your strengths without wading through unnecessary details!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, your application will be reviewed promptly, and you’ll be one step closer to joining our fantastic team at Home Instead!
How to prepare for a job interview at Home Instead Senior Care
✨Know Your Stuff
Make sure you understand Home Instead's mission and values. Familiarise yourself with their services and how they impact the community. This will help you demonstrate your passion for care and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in healthcare and customer service. Think about times when you've successfully onboarded clients or built relationships, as these are key aspects of the Team Leader role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This shows respect and helps you provide thoughtful responses. It’s also a great way to demonstrate your communication skills, which are crucial for this position.
✨Ask Insightful Questions
Prepare some questions to ask at the end of the interview. This could be about the team culture, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the team.