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- Tasks: Coordinate care schedules and ensure high-quality service delivery for clients.
- Company: Join Home Instead Senior Care, a leading provider of compassionate home care for older people.
- Benefits: Enjoy flexible working hours, excellent training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Strong organisational skills, excellent communication, and a passion for helping others required.
- Other info: Opportunity to work with a highly rated team and gain valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
Home Instead Senior Care is the world’s leading provider of home care, live-in care, non-medical care and companionship services for older people. We match our wonderful Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enable us to provide personalised support. Our team has been rated ‘outstanding’ by the Care Quality Commission and we have been rated as a ‘5-star employer’ by WorkBuzz.
We are seeking a compassionate and organized Care Coordinator to join our team in West Wickham. As a Care Coordinator, you will play a crucial role in ensuring the seamless delivery of high-quality care services to our clients. This position requires a detail-oriented individual with excellent communication skills and a passion for supporting those in need.
- Understand and build effective and efficient schedules around our clients and Care Professionals.
- Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
- Be responsive to changes in the schedule and liaise with relevant team members.
- Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
- Ensure client schedules are matched to their needs, with the same Care Professionals and the same times each week, where possible.
- Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
- Work with the Recruitment team to ensure sufficient current and future staffing levels are met.
- Work with the Care team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
- Add and maintain all client and Care Professionals information onto the electronic scheduling system.
- Act as our ‘out of hours’ duty officer one evening per week and one weekend per month.
- Act as a reserve Care Professional on occasion if required.
- Carry out any other duties deemed necessary for the successful operation of the business.
Qualifications:
- Strong organizational skills, with the ability to manage multiple priorities.
- Excellent interpersonal and communication skills, both verbal and written.
- Proficiency (or willingness to learn) scheduling software and other relevant IT systems.
- Demonstrated ability to problem-solve and make decisions in fast-paced environments.
- Empathetic and client-centered approach.
- Strong attention to detail and commitment to maintaining accurate records.
- Flexibility to adapt to changing circumstances and client needs.
- Ability to work collaboratively in a team environment.
- Proactive attitude and willingness to go above and beyond for clients.
- Knowledge of the Bromley Borough area and surrounding communities (beneficial).
- Valid driver's license and access to reliable transportation.
Additional Information:
- Excellent communication and customer service skills.
- Good literacy and numeracy skills.
- Good presentation skills.
- Computer literate.
- Team player with strong interpersonal skills with the ability to build rapport quickly.
- Excellent attention to detail with the ability to multi-task.
- Logical and analytical with the ability to work on own initiative and meet deadlines.
- Administrative experience.
- Full driving licence.
- Owner driver.
- Be friendly, calm, patient and able to work under pressure.
Care Coordinator employer: Home Instead Senior Care
Contact Detail:
Home Instead Senior Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with the Bromley Borough area and its communities. Understanding the local landscape will not only help you in scheduling but also in building rapport with clients and Care Professionals.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your ability to handle the dynamic nature of a Care Coordinator's responsibilities.
✨Tip Number 3
Highlight your communication skills by preparing to discuss how you've effectively liaised with different teams or clients in the past. Being able to convey your experience in building relationships will be key in this role.
✨Tip Number 4
Be ready to discuss your problem-solving abilities. Think of specific instances where you've had to adapt quickly to changes or resolve issues, as this is crucial for a Care Coordinator who must respond to last-minute schedule changes.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Care Coordinator role. Emphasise your organisational skills, communication abilities, and any experience in care or scheduling.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting others and your understanding of the role. Mention specific examples of how you've successfully managed schedules or built relationships in previous roles.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, attention to detail, and flexibility. Use concrete examples to demonstrate these skills in action.
Show Your Understanding of the Company: Research Home Instead Senior Care and mention their values and reputation in your application. This shows that you are genuinely interested in the company and understand their mission to provide high-quality care.
How to prepare for a job interview at Home Instead Senior Care
✨Show Your Compassion
As a Care Coordinator, empathy is key. Be prepared to share examples of how you've supported others in challenging situations. This will demonstrate your understanding of the role and your commitment to client care.
✨Highlight Organisational Skills
Discuss your experience with managing schedules or coordinating teams. Use specific examples to illustrate how you handle multiple priorities and adapt to changes, as this is crucial for the role.
✨Demonstrate Communication Skills
Effective communication is vital in this position. Be ready to showcase your verbal and written communication skills through clear and concise answers. Consider preparing a few questions to ask the interviewer about team dynamics or client interactions.
✨Research the Company
Familiarise yourself with Home Instead Senior Care's values and services. Understanding their approach to care will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
