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- Tasks: Plan and coordinate care schedules for clients, ensuring quality service.
- Company: Home Instead is an award-winning home care provider known for exceptional client care.
- Benefits: Competitive salary, career growth opportunities, and a supportive team environment.
- Why this job: Make a real difference in people's lives while building meaningful relationships.
- Qualifications: Passion for care, strong communication skills, and organisational abilities are essential.
- Other info: Join a team that values personal connections and promotes from within.
The predicted salary is between 24000 - 26000 £ per year.
Home Instead is renowned for the quality of care we provide our clients. It’s award winning, consistently excellent and it’s the home care business in the UK which has most frequently been rated as outstanding. We’ve built this reputation because at Home Instead we love to care and that’s because we only recruit people that love to care. We believe in their quality, and we allow them to provide the quality of care they strive for, by the way we run our business.
Our office was established in 2015 and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. 'With warm and thoughtful care, we help you live your best life'. We work hard to exceed our clients’ expectations and make them feel highly valued. We like to say, ‘To us, it’s personal’, and we stand for excellent quality of care and outstanding client service.
We are seeking an enthusiastic Scheduler/Care Co-ordinator for our Down & Lisburn office based in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference to people’s lives? We are seeking someone who takes pride in their role, gives attention to detail, and finds the best solutions for both Clients and Care Professionals.
You could be joining an award-winning office that focuses on a high-quality, person-centred care service, providing companionship, home help and personal care. This exceptional service is different from any other care organisation in the area, providing a minimum of one-hour home visits to our client base. Imagine having dementia but still being able to go to your dance class on a Saturday, still being able to pick up your pension, still going into town on a Wednesday for a coffee! Our team of dedicated Care Professionals makes these things happen every day!
So, what will the job involve? You will play a pivotal role; planning and building our schedules to ensure that our clients always receive the highest quality care from Care Professionals who are a suitable match, with the emphasis on building fantastic relationships.
Responsibilities include:
- Planning, Coordinating and Scheduling of the service for clients.
- Organising all Rota’s and making sure that all Care Professionals have their schedules in advance.
- Ensure that the Client/Care Professionals are matched well.
- Support with services reviews and completing client support plans.
- Conduct staff supervisions and client quality assessments.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Dealing with enquiries.
- Participate in the on-call rota currently one weekend in 6/8.
Qualifications
What qualifications and experience will you need? You may be from outside the care industry but with excellent transferrable skills, and we would like to hear from you. You must be passionate about delivering high quality service to our clients and Care Professionals. Have excellent “people” skills. Be a strong communicator, both verbally and in writing and have an excellent telephone manner. Have strong organisational and problem-solving skills – ‘A puzzle-solving brain’. Be able to work at a fast pace in a changing environment. Previous experience in the care sector or a related industry would be helpful, and any experience of scheduling or logistics is desirable. Experience of using People Planner software is an advantage, but not essential.
Additional Information
Would you like to be part of a team which improves the lives of others every day? If so, we would love to hear from you. We need someone who wants to be part of a high-quality service where everything is tailored around the client’s needs. Becoming a Scheduler/Care Co-ordinator could be just the start of your career – we actively promote from within; you could be a Manager of the future!
Salary £24k to £26k depending on experience. This role is UK based and the right to work in the UK will need to be established as part of the recruitment process. We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to an Access NI enhanced disclosure. Apply today to learn more.
Scheduler/ Care Co-Ordinator employer: Home Instead Senior Care - Warrington
Contact Detail:
Home Instead Senior Care - Warrington Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler/ Care Co-Ordinator
✨Tip Number 1
Familiarise yourself with the values and mission of Home Instead. Understanding their commitment to high-quality, person-centred care will help you align your responses during interviews and show that you're genuinely passionate about their work.
✨Tip Number 2
Highlight any experience you have in scheduling or logistics, even if it's from a different industry. Be prepared to discuss how your organisational skills can contribute to ensuring clients receive the best care possible.
✨Tip Number 3
Prepare examples of how you've built positive relationships in previous roles. This is crucial for a Scheduler/Care Co-ordinator, as you'll need to demonstrate your ability to connect with clients, families, and Care Professionals.
✨Tip Number 4
Research common challenges faced in care coordination and think about how you would address them. Being able to discuss potential solutions will show your problem-solving skills and readiness for the role.
We think you need these skills to ace Scheduler/ Care Co-Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Scheduler/Care Co-ordinator. Familiarise yourself with the key tasks mentioned in the job description, such as planning and coordinating schedules, and building relationships with clients and Care Professionals.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your organisational skills, problem-solving abilities, and any previous experience in scheduling or logistics, even if it's from outside the care industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality service. Mention specific examples of how you've made a difference in previous roles and express your enthusiasm for joining Home Instead and contributing to their mission of improving clients' lives.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Scheduler/Care Co-ordinator role.
How to prepare for a job interview at Home Instead Senior Care - Warrington
✨Show Your Passion for Care
Home Instead values individuals who genuinely care about improving the lives of others. Be prepared to share personal stories or experiences that highlight your passion for care and how it aligns with their mission.
✨Demonstrate Organisational Skills
As a Scheduler/Care Co-ordinator, strong organisational skills are crucial. Prepare examples of how you've successfully managed schedules or coordinated tasks in previous roles, showcasing your ability to handle multiple responsibilities efficiently.
✨Communicate Effectively
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Be ready to discuss how you would handle client and Care Professional interactions to build positive relationships.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you've had to find solutions under pressure, especially in a care or scheduling context, and be ready to explain your thought process.
