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- Tasks: Manage recruitment, onboarding, and community engagement for a leading home care provider.
- Company: Home Instead IW, a friendly local home care provider with an 'Outstanding' rating.
- Benefits: Supportive team environment, flexible hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a rewarding role.
- Qualifications: Experience in care services, strong communication skills, and a passion for helping others.
- Other info: Join a dynamic team dedicated to providing outstanding care in the community.
The predicted salary is between 24000 - 30000 £ per year.
Home Instead have been supporting Island residents with individualised and person-centred care since April 2019 and have maintained their "Outstanding" rating with the Care Regulator the CQC. Home Instead is committed to providing Outstanding Care to people in their own homes, from Companionship and Home Help to Personal Care and Dementia Care. Home Instead Isle of Wight is a friendly, local home care provider which recognises that its employees are its greatest asset.
JOB PURPOSE
To support the smooth and effective running of the domiciliary care service by managing recruitment, onboarding of staff and clients, administrative systems, communication, social media, and engaging with the local community. The role will also support operational needs including on-call duties and covering care calls where required.
KEY RESPONSIBILITIES
- RECRUITMENT & ONBOARDING
- Manage end-to-end recruitment of care staff
- Conduct interviews and pre-employment checks
- Complete onboarding paperwork and compliance requirements
- Ensure safe recruitment practices are followed
- CLIENT ONBOARDING
- Support onboarding of new clients
- Act as a first point of contact for new enquiries
- Ensure all documentation and care records are accurately completed
- ADMINISTRATION & COMMUNICATION
- Support the team with all areas of administrative work
- Answer incoming calls professionally and efficiently
- Direct calls to the appropriate member of the team
- Take accurate messages and ensure timely follow-up
- Maintain accurate and up-to-date records
- Update and manage care systems
- SOCIAL MEDIA & COMMUNITY ENGAGEMENT
- Create and post engaging content across platforms
- Promote the service within the local community
- Attend community events and build local relationships
- Act as a professional and positive face of the service
- OPERATIONAL SUPPORT
- Participate in the on-call rota as required
- Respond to emergencies and staffing issues
- Support with covering care calls during staff sickness or shortages
- Ensure continuity and quality of care at all times
- COMPLIANCE
- Ensure all processes align with regulatory requirements
- Maintain confidentiality and GDPR standards
- Support audits and inspections where required
PERSON SPECIFICATION
ESSENTIAL
- Experience in domiciliary care
- Strong understanding of care service operations
- Excellent communication and telephone manner
- Strong organisational skills and attention to detail
- Ability to work under pressure and prioritise tasks
DESIRABLE
- Experience in recruitment, administration, or coordination
- Social media or marketing experience
OTHER
- Professional, approachable, and reliable
- Confident communicating with staff, clients, and professionals
- Flexible and willing to support hands-on care when required
Recruiter, Administrator and Community Engagement Lead - Home Instead IW in Cowes employer: Home Instead IW
Contact Detail:
Home Instead IW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recruiter, Administrator and Community Engagement Lead - Home Instead IW in Cowes
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Engage with posts related to care services and community engagement to get noticed by potential employers.
✨Tip Number 3
Be proactive! Don’t just wait for job listings to pop up. Reach out directly to companies like Home Instead and express your interest in working with them. A personal touch can make all the difference!
✨Tip Number 4
Prepare for interviews by researching the company’s values and recent achievements. Show them you’re not just another candidate; you’re genuinely interested in contributing to their mission of providing outstanding care.
We think you need these skills to ace Recruiter, Administrator and Community Engagement Lead - Home Instead IW in Cowes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in domiciliary care, recruitment, and administration to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about providing outstanding care and how your background aligns with our mission at Home Instead. Keep it friendly and professional!
Show Off Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. We want to see your excellent telephone manner reflected in your written words!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Home Instead IW
✨Know Your Stuff
Make sure you understand the ins and outs of domiciliary care. Familiarise yourself with Home Instead's values and their commitment to outstanding care. This will show that you're genuinely interested in the role and can relate your experience to their mission.
✨Showcase Your Communication Skills
As a Recruiter and Community Engagement Lead, communication is key. Prepare examples of how you've effectively communicated in previous roles, whether it's through phone calls, emails, or social media. Be ready to demonstrate your professional and approachable manner during the interview.
✨Be Organised
Highlight your organisational skills by discussing how you manage multiple tasks. Bring along a planner or notes to show how you keep track of your responsibilities. This will reassure them that you can handle the administrative side of the role efficiently.
✨Engage with the Community
Since community engagement is a big part of the job, think of ways you've previously connected with local communities or promoted services. Share your ideas on how you would create engaging content for social media and build relationships within the community.