Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support high-quality, person-centred care and mentor Care Professionals in the community.
- Company: Join a friendly and supportive team at Home Instead Isle of Wight.
- Benefits: Competitive salary, wellness programme, monthly team activities, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your career in care.
- Qualifications: Level 3 NVQ in Health and Social Care and experience in the care sector.
- Other info: Enjoy a relaxed work environment with opportunities for growth and development.
The predicted salary is between 25000 - 32500 £ per year.
We are looking for a dedicated and compassionate individual to support the delivery of high-quality, person‑centred care within our community. This role involves working closely with clients, their families, and our Care Professionals to ensure care is well coordinated, compliant, and tailored to individual needs. The successful candidate will support the management team, oversee client care, mentor Care Professionals, and help maintain the high standards of care that Home Instead is known for.
Responsibilities
- Management of clients and responsibility for their ongoing care and support with a focus on person centred care.
- Actively participate and contribute in objective setting and review succession planning.
- Undertake consultations to new clients, complete assessments and complete all new client’s paperwork as required.
- Carry out Care Professional appraisals, one‑to‑one supervisions, return to work meetings, support visits and competency assessments.
- Create, update and audit client care plans and assist with digital care planning.
- Identifying training needs/follow ups in respect of auditing activity.
- Assist Care Professionals in completing their relevant care qualifications.
- Maintain accurate client and Care Professional records on Home Instead software and People Planner.
- Conduct client and Care Professional introductions.
- Build and maintain positive relationships with potential and existing clients, their families and other professionals involved in their care.
- Carry out client service reviews and action accordingly.
- Support, mentor and supervise Care Professionals.
- Maintain regular contact with clients and Care Professionals.
- Deputise when registered manager is out of office.
- Any other duties as directed by your registered manager.
- Participate in on‑call duties as required approx 1 week in 5.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Support care coordinator and participate in carers and clients’ schedules.
- Support care in the community.
Essential Criteria
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector delivering a wide range of personal care services.
- Experience of working with MAR sheets and medication in a supervisory role.
- Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
- Ability to nurture Care Professionals to enable them to reach their full potential.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Good communication skills with the ability to build rapport quickly.
- Must be confident to use care management technology including providing support and training to Care Professionals.
- Must understand the importance of confidentiality working within current legislation.
- Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
- Must have full driving licence and means of transport if required within the territory to visit clients.
- Be organised and flexible to meet the needs of the business.
What we provide:
- A friendly and relaxed company with an incredibly supportive office and monthly team activities, including 'Lunch on us' Fridays.
- Competitive salary of £29,000 to £32,500 depending on experience with additional pay when 'On call'.
- Wellness program with access to healthcare and counselling, plus blue light card discount.
- Exclusive discounts at high street stores, supermarkets, utility providers and much more.
- Friday lunch provided.
Enjoy all of this as part of your new rewarding career with the Home Instead Isle of Wight family. If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you. Please click on 'I'm Interested' or alternatively, contact us on 01983 240015 or email info@homeinsteadiow.co.uk. Interviews will be held 19th and 20th March with a decision made on 20th March.
Client Experience Manager - Home Instead IW in Cowes employer: Home Instead IW
Contact Detail:
Home Instead IW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager - Home Instead IW in Cowes
✨Tip Number 1
Get to know the company culture! Before your interview, check out Home Instead's social media and website. Understanding their values and community involvement can help you connect better during your chat.
✨Tip Number 2
Practice your people skills! As a Client Experience Manager, you'll be working closely with clients and Care Professionals. Role-play common scenarios with a friend to boost your confidence in handling different situations.
✨Tip Number 3
Prepare some thoughtful questions! Show your interest by asking about their approach to person-centred care or how they support their Care Professionals. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation and keeps you fresh in their minds as they make their decision. Plus, it’s a great chance to reiterate your passion for the role!
We think you need these skills to ace Client Experience Manager - Home Instead IW in Cowes
Some tips for your application 🫡
Show Your Passion for Care: When writing your application, let your passion for delivering high-quality, person-centred care shine through. Share specific examples of how you've made a difference in clients' lives or supported your team in the past.
Tailor Your Application: Make sure to tailor your application to the role of Client Experience Manager. Highlight your relevant experience in the care sector and any supervisory roles you've held, as well as your understanding of legislation and regulations in health and social care.
Be Clear and Concise: Keep your application clear and concise. Use straightforward language and structure your thoughts logically. This will help us quickly see how you fit into our team and the role you're applying for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Home Instead IW
✨Know Your Stuff
Make sure you’re familiar with Home Instead's values and the specifics of person-centred care. Brush up on your knowledge of health and social care legislation, as well as any relevant technologies. This will show that you’re not just interested in the role but also committed to delivering high-quality care.
✨Showcase Your Compassion
During the interview, share examples of how you've supported clients or mentored Care Professionals in the past. Highlight your passion for helping others and your ability to build strong relationships. This is key for a Client Experience Manager, so let your genuine care shine through!
✨Prepare Questions
Think of insightful questions to ask about the team dynamics, client care strategies, and how success is measured in this role. This shows that you’re proactive and genuinely interested in how you can contribute to the team and the clients’ wellbeing.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on articulating your experience with care management and your approach to mentoring. The more comfortable you are discussing your qualifications, the more confident you’ll feel during the actual interview.