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- Tasks: Oversee live-in care packages and support Care Professionals for high-quality service delivery.
- Company: Join a dedicated team in the health and social care sector.
- Benefits: Full-time role with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: NVQ Level 3 in Health and Social Care and experience in care supervision.
- Other info: Dynamic work environment with a focus on quality assurance and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
To ensure clients receive a high-quality, person-centred live-in care service by overseeing live-in care packages, supporting and supervising live-in Care Professionals, coordinating scheduling and placements, and promoting live-in services within the community. This role combines operational coordination with quality assurance to ensure smooth delivery and excellent client outcomes.
- Live-In Care Scheduling & Package Management
- Coordinate and schedule live-in care packages, ensuring continuity and suitability of placements.
- Match live-in Care Professionals to clients based on skills, experience, preferences and compatibility.
- Plan and manage changeovers, emergency cover and rota adjustments for live-in services.
- Maintain accurate client and Care Professional records in the digital scheduling/care management system.
- Work with the office team to ensure new and existing live-in packages are resourced promptly.
- Recruitment Support for Live-In Care Professionals
- Support recruitment needs for live-in Care Professionals by feeding in resourcing requirements and availability.
- Assist with screening/interviews and onboarding activity where required.
- Support induction and early-stage engagement to help new live-in Care Professionals settle into role.
- Work with recruitment teams to ensure staffing levels meet current and future live-in service demand.
- Support, Supervision & Retention
- Provide ongoing support to live-in Care Professionals, acting as a key point of contact for guidance and problem-solving.
- Complete supervisions, spot checks, quality monitoring and welfare checks in line with company standards.
- Promote engagement, wellbeing and retention through regular communication and timely escalation of concerns.
- Support Care Professionals with use of care planning technology and documentation expectations.
- Quality Assurance, Auditing & Compliance
- Create, update and audit live-in care plans, risk assessments and client documentation (including digital care planning).
- Conduct audits of MAR/eMAR, care notes and compliance files to maintain safe and consistent standards.
- Support safeguarding, incident reporting and action planning in line with policies and regulatory requirements.
- Maintain accurate records using approved systems and contribute to quality reporting.
- Networking, Promotion & Stakeholder Engagement
- Network with local professionals, community groups and referral partners to raise awareness of live-in care services.
- Promote live-in services to prospective clients and families, supporting service growth and continuity of care.
- Maintain regular communication with clients, families and professionals, completing service reviews where required.
- Arrange and support client and live-in Care Professional introductions to build strong, trusting relationships.
- Support on-call duties if required, including responding to live-in package changes and emergencies.
- Provide short-notice operational support to maintain safe service delivery.
- Work collaboratively with the wider team to support business needs and maintain service standards.
- Operational Support Essential Criteria
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience in the care sector, ideally including live-in care services.
- Experience of supervising/supporting Care Professionals and completing quality checks.
- Experience of working with MAR/eMAR and medication in a supervisory role.
- Knowledge and understanding of legislation and regulations specific to Health and Social Care.
- Strong communication skills with the ability to build rapport quickly with clients, families and professionals.
- Confidence using care management technology and supporting/training Care Professionals.
- Understanding of confidentiality and information governance within current legislation.
- Organised and flexible, able to manage competing priorities and respond to live-in package changes.
- Full driving licence and access to transport (where required within the territory).
Job Type: Full-time
Work Location: In person
Live-In Care Field Supervisor in New Alresford employer: Home Instead Central Hampshire
Contact Detail:
Home Instead Central Hampshire Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Live-In Care Field Supervisor in New Alresford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of digging on their website and social media. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for care roles, like how you handle difficult situations or support your team. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your skills! When you're chatting with potential employers, highlight your experience in live-in care and any relevant qualifications. Use specific examples to demonstrate how you've made a difference in previous roles.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Live-In Care Field Supervisor in New Alresford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Live-In Care Field Supervisor role. Highlight your relevant experience in care, especially any supervisory roles you've held, and show how your skills match what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and Care Professionals, it's crucial to demonstrate your strong communication skills. Use examples from your past experiences where you’ve built rapport or resolved conflicts effectively.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and clearly structured. This reflects your organisational skills, which are key for managing care packages and schedules.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company!
How to prepare for a job interview at Home Instead Central Hampshire
✨Know Your Care Sector Inside Out
Make sure you brush up on your knowledge of the care sector, especially live-in services. Be ready to discuss relevant legislation and regulations, as well as your experience with MAR/eMAR systems. This will show that you’re not just familiar with the role but also passionate about providing high-quality care.
✨Demonstrate Your Coordination Skills
Since this role involves a lot of scheduling and package management, prepare examples of how you've successfully coordinated care packages or managed staff schedules in the past. Highlight your organisational skills and flexibility in handling competing priorities.
✨Showcase Your People Skills
As a supervisor, you'll need to build rapport with both clients and Care Professionals. Think of specific instances where you've effectively communicated or resolved conflicts. This will help demonstrate your strong interpersonal skills and ability to support and engage your team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in real-life situations, like handling emergencies or managing staffing shortages. Practice your responses to these scenarios, focusing on your problem-solving abilities and how you would ensure continuity of care under pressure.
