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- Tasks: Manage reservations and ensure exceptional guest experiences in a luxury setting.
- Company: Join Home House, London's exclusive private members' club known for elegance and prestige.
- Benefits: Enjoy competitive salary, private health insurance, gym discounts, and complimentary meals on duty.
- Why this job: Be part of a vibrant team dedicated to excellence in hospitality and career growth.
- Qualifications: Experience in reservations or guest service, strong communication skills, and attention to detail required.
- Other info: Opportunities for advancement and ongoing training in a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Do you strive to deliver excellence in an atmosphere of luxury and sophistication? Home House, the epitome of elegance and prestige, is seeking a dynamic individual to join our team as a Reservations Coordinator.
Why Home House?
- Join our family: Become part of a team that prides itself on delivering unparalleled experiences and setting the standard for luxury hospitality.
- Career growth: Elevate your career in hospitality within a renowned establishment, with opportunities for advancement and skill development.
- Prestigious environment: Work in one of London's most exclusive private members' clubs in an opulent setting.
- Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
- Vibrant atmosphere: Immerse yourself in the unique energy of Home House.
Your purpose
- Convert and confirm all table and bedroom reservation enquiries, ensuring all information and comments are correct.
- Deal with all reservations and enquiries with care and in line with the Company's procedures.
- Ensure our Standard Operating Procedures are followed consistently in order to maintain our standards of guest service and provide a warm welcome to each member and guest.
- Have complete knowledge of facilities, room rates, promotions and hours of operation across both Houses so that you can positively approach bedroom, room service and F&B outlet sales opportunities.
- Assist the Group Reservations Manager, Reception / Front of House teams with systems ensuring correct allocation of tables, close outs, notes and messages.
- Coordinate rewards and VIP treatment for special guests on arrival with the Reception / Front of House teams.
- Support the coordination of group booking enquiries for the Food & Beverage teams, including the preparation of function sheets to ensure clear communication with all relevant departments.
- Support members parties, including bookings, dining options, logistics and ticketing.
About you
- Proven experience in reservations, Front of House or guest service.
- A confident, clear communicator with a professional phone manner and strong multitasking ability.
- Highly organised with excellent attention to detail and a proactive approach to guest satisfaction.
- Strong knowledge of reservation systems and a keen understanding of Standard Operating Procedures.
- Sales-aware with the ability to both upsell and cross-sell.
- A team player who is passionate about delivering memorable guest experiences, with a warm and welcoming attitude.
In return, what do we offer?
- A supportive and inclusive work environment where your contributions are valued.
- Opportunities for career advancement and ongoing training.
- Competitive salary and pension.
- Private health insurance and Employee Assistance scheme.
- Gym and retail discounts.
- 50% taxi contribution for late-night shifts.
- Complimentary meals on duty.
- In-House experiences at both Home House and Home Grown.
- Wagestream.
- Full uniform is provided.
If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!
Welcome Home
Reservations Coordinator employer: Home House
Contact Detail:
Home House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Coordinator
✨Tip Number 1
Familiarise yourself with the luxury hospitality industry, particularly the standards and expectations of high-end establishments like Home House. Understanding their unique selling points will help you align your approach during interviews.
✨Tip Number 2
Network with current or former employees of Home House or similar venues. They can provide valuable insights into the company culture and what it takes to succeed in the role of Reservations Coordinator.
✨Tip Number 3
Prepare to demonstrate your knowledge of reservation systems and Standard Operating Procedures during any discussions. Being able to speak confidently about these topics will show your readiness for the role.
✨Tip Number 4
Highlight your customer service skills and experiences in previous roles. Be ready to share specific examples of how you've gone above and beyond to ensure guest satisfaction, as this is crucial for a position at Home House.
We think you need these skills to ace Reservations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Reservations Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Tailored CV: Ensure your CV reflects relevant experience in reservations, guest service, or Front of House roles. Use specific examples that demonstrate your attention to detail, communication skills, and ability to multitask effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for luxury hospitality and your commitment to delivering exceptional guest experiences. Mention any specific achievements or experiences that showcase your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Home House
✨Showcase Your Communication Skills
As a Reservations Coordinator, clear and confident communication is key. Practice articulating your thoughts and responses to common interview questions, ensuring you convey professionalism and warmth.
✨Demonstrate Attention to Detail
Highlight your ability to manage multiple reservations and enquiries accurately. Prepare examples from your past experience where your attention to detail made a significant impact on guest satisfaction.
✨Familiarise Yourself with the Company
Research Home House thoroughly. Understand their values, services, and the luxury hospitality environment they operate in. This knowledge will help you tailor your answers and show genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you successfully managed guest expectations or resolved issues, and be ready to discuss them.
