At a Glance
- Tasks: Create personalised customer experiences and optimise member communications.
- Company: Join Home House, one of London's iconic private members' clubs.
- Benefits: Competitive salary, career growth, gym discounts, and complimentary meals.
- Other info: Collaborative team culture with opportunities to make a real impact.
- Why this job: Shape member journeys and drive innovation in a creative environment.
- Qualifications: Passion for customer engagement and data-driven decision making.
The predicted salary is between 40000 - 50000 £ per year.
Group CRM Manager - London About the role
We're looking for a CRM Manager who is passionate about creating meaningful connections through data, insight and personalised customer experiences.
This is an exciting opportunity to shape how we communicate with our members, deliver engaging campaigns that strengthen relationships, increase loyalty and enhance every stage of the member journey.
From developing automated customer journeys and targeted communications to optimising our member portal and supporting our evolving loyalty proposition, you'll play a key role in ensuring every interaction feels relevant, thoughtful and on brand.
Working closely with internal teams and external agency partners, you'll combine creativity with data-driven decision making to continually improve campaign performance, member engagement and commercial results.
Why join us?
At Home House, how we connect with our members is just as important as the experiences we create for them.
You'll join a collaborative marketing team where fresh ideas are welcomed, innovation is encouraged and every campaign has the opportunity to make a real impact.
Shape the member experience
You'll have the opportunity to influence every stage of the customer journey, creating personalised communications that make members feel recognised, valued and inspired to return time and time again.
Make data meaningful
This role combines strategic thinking with hands-on delivery, giving you the freedom to use customer insight, behavioural data and performance analytics to create smarter campaigns and continuously improve results.
Drive innovation
As we continue to develop our loyalty programme and member portal, you'll play a key role in shaping new customer experiences, introducing automation, testing new ideas and helping evolve how we engage with our members.
Be part of something distinctive
Home House is one of London's most iconic private members' clubs, where exceptional hospitality meets creativity, culture and community.
You'll work with passionate colleagues who care deeply about delivering memorable experiences and maintaining the high standards our members expect.
What we offer
- A friendly, inclusive workplace where you can be yourself.
- Training, development and opportunities to grow your career.
- Competitive salary and pension.
- Health care cash-plan and Employee Assistance Programme.
- Gym and retail discounts.
- Complimentary meals on duty.
- Access to both Home House and Home House Studio experiences.
- Stream pay support.
- Employee recognition initiatives and social events.
If you're passionate about customer engagement, thrive on turning insight into action and want to help shape the future of member communications at one of London's most unique private members' clubs, we'd love to hear from you.
Apply today and join us in creating exceptional experiences, one member journey at a time.
Welcome Home.
StudySmarter Expert Advice🤫
We think this is how you could land Group CRM Manager - London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Home House and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Home House are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Home House on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Home House. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Group CRM Manager - London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Home House. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Home House:Show us that you’ve done your homework! In your application, briefly mention what you admire about Home House’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Home House
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Home House will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Home House, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
