Group Membership Sales Executive

Do you strive to deliver excellence for two of London’s leading private members clubs? Home House Collection owns some of London’s leading private members clubs. At the heart of every successful private members club is a thriving and engaging community. Home House and Home Grown welcome individual characters and, through their varied events and service culture, create a convivial environment in which their community flourishes. The two clubs share the same values; however, the fundamental difference between the two is the purpose. Home Grown is for business and Home House is for socialising.

Responsibilities

• Drive membership acquisition: new enquiries, show‑arounds, general enquiries, application process.
• Work fluently, using initiative on best practices and sales workflows including the PeopleVine CRM.
• Make proactive sales calls to qualified leads to introduce the community and establish their needs.
• Maintain clear and consistent messaging in line with our core values, brand narrative and sales goals.
• Follow the Membrane sales process to target prospective members.
• Attend weekly sales meetings to provide an update on progress with regard to sales workflows.
• Use the existing CRM and reporting structure to provide detailed monthly updates on all sales activity.
• Attend member events to meet with existing members and identify future prospects.
• Attend external networking events to increase awareness of the club and target potential new members.
• Develop relationships with members and potential members with a view to forming recommendations to improve the membership experience.
• Collate and share membership feedback.
• Proactively suggest ideas for new events, societies and parties that both develop the membership experience and drive club revenue and profitability.
• Ensure that the processes to safeguard and protect the security and integrity of the customer database are followed under GDPR guidelines.
• Work to agreed monthly, quarterly and annual renewal targets.
• Handle prospective and existing members in such a way that sales and profitability are maintained.
• Maintain the renewals tracker and update on member renewals / leavers weekly.
• Ensure the management team is aware of any member’s specific feedback or requirements.
• Ensure the phone lines are covered at all times and alert the Reception team if everyone is out of office.
• Ensure that any requests to terminate or amend membership are dealt with efficiently and that every effort is made to retain the member.
• Deal with complaints calmly and tactfully and suggest a reasonable course of action to resolve any complaints.
• Remain within annual departmental budgets and plans.
• Follow the club’s processes and procedures at all times.

Qualifications

• Proactive and results‑driven with experience in membership or hospitality sales.
• Excellent communication and collaboration skills.
• Strong relationship‑building skills.
• Experience using CRM and sales insight tools like People Vine and Membrain.
• A passion for hospitality and community building.

Benefits

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary, pension and commission scheme.
• Private health care.
• Gym discounts.
• Clothing allowance.
• In‑house experiences at both Home House and Home Grown.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!