At a Glance
- Tasks: Lead membership growth and build strong community relationships at our vibrant clubs.
- Company: Join Home House, a lively private members' club in London.
- Benefits: Competitive salary, bonuses, career development, and gym discounts.
- Other info: Enjoy a supportive team culture where your personality shines.
- Why this job: Shape strategies that create meaningful connections and enhance member experiences.
- Qualifications: Experience in membership management and a passion for community building.
The predicted salary is between 60000 - 80000 £ per year.
We’re looking for a Group Head of Membership who brings energy, drive and a genuine passion for people. Someone who leads with confidence and collaboration, inspiring their team to build strong relationships and create thriving, well-balanced communities across Home House and Home House Studio. This is a role for someone who enjoys shaping strategy and turning it into meaningful growth - from attracting new members to nurturing lasting connections. You’ll take the lead on membership acquisition and retention, ensuring the right mix of members across both clubs, while delivering against ambitious growth targets and aligning closely with our brand vision.
At Home House, how we work together matters. You’ll be part of a team that celebrates each other, learns from each other and takes pride in making every guest experience feel special.
- Be part of a happy team – You’ll join a supportive team where your contribution counts.
- Grow your craft – Whether you’re guiding your team to achieve ambitious membership goals or exploring new ways to attract and retain the right mix of members, you’ll have the space to learn, grow and make your mark. This is a role where curiosity is encouraged, development is supported and your career can truly progress.
- Room for personality – Home House is one of London’s most distinctive private members’ clubs. It’s lively, surprising and full of character, just like the people who work here.
- High standards – We take pride in thoughtful service, beautiful detail and creating experiences that feel effortless and warm.
Key responsibilities
- Strategy and Growth: Develop and deliver member acquisition and retention strategies across both clubs, aligning with brand and commercial objectives. Build and manage key B2B partnerships, identifying new opportunities to drive revenue and growth.
- Partnerships and Collaboration: Lead relationships with strategic partners and internal teams, negotiating agreements and collaborating across marketing, events and commercial functions to maximise revenue and cross‑selling opportunities.
- Community and Member Experience: Curate a balanced, high‑quality membership community, ensuring strong engagement, high retention and a visible presence within the clubs. Handle member matters with professionalism and care.
- Performance and Reporting: Monitor and analyse performance across the membership pipeline, using CRM insights and data to track targets, identify trends and inform strategy, while ensuring GDPR compliance and budget control.
- Leadership and Team Development: Lead, support and develop the membership team, fostering a culture of professionalism and excellence, while ensuring adherence to processes, policies and performance expectations.
What we offer
- A friendly, inclusive workplace where you can be yourself.
- Training, development and chances to grow your career.
- Competitive salary, performance‑based bonus and pension.
- Health care cash‑plan and Employee Assistance Programme.
- Gym and retail discounts.
- Complimentary meals on duty.
- Access to both Home House and Home House Studio experiences.
- Stream pay support.
- Annual clothing allowance.
If this sounds like a place where you’d feel at home, we’d love to hear from you. Apply and join us in making the magic happen. Welcome Home.
Group Head of Membership, Both Homes in London employer: Home House Limited
At Home House, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. As the Group Head of Membership, you'll not only lead a passionate team but also have the opportunity to shape strategies that enhance our unique community experience in one of London’s most distinctive private members’ clubs. With competitive benefits, ongoing professional development, and a supportive environment, you’ll find a rewarding career path that truly celebrates individuality and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Group Head of Membership, Both Homes in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your personality! When you get the chance to meet potential employers or team members, let your true self shine through. Remember, they’re looking for someone who fits into their vibrant culture, so don’t hold back on showcasing what makes you unique.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Tailor your answers to reflect how your experience aligns with their goals, especially around community building and member engagement. This shows you’re not just interested in any job, but specifically in being part of their team.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference at Home House.
We think you need these skills to ace Group Head of Membership, Both Homes in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for people and community shine through in your application. We want to see that you genuinely care about building relationships and creating thriving environments, so share examples of how you've done this in the past!
Tailor Your Strategy:When discussing your experience, make sure to highlight your strategic thinking and growth achievements. We’re looking for someone who can align with our brand vision, so connect your past successes to our goals in your application.
Be Collaborative:Since this role involves a lot of teamwork and partnerships, emphasise your collaborative spirit. Share stories that showcase how you've worked with others to achieve common goals, as we value a team player who can inspire and lead.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to be part of our Home House family!
How to prepare for a job interview at Home House Limited
✨Know Your Community
Before the interview, dive deep into understanding the community at Home House and Home House Studio. Familiarise yourself with their values, member experiences, and what makes them unique. This will help you articulate how your vision aligns with theirs.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you inspire collaboration within a team. Prepare examples of how you've successfully led teams in the past, particularly in achieving membership goals or enhancing member experiences.
✨Data-Driven Insights
Since the role involves monitoring performance and using data to inform strategy, come prepared with insights from your previous roles. Share specific metrics or trends you've identified and how they influenced your decision-making process.
✨Engage with Questions
Prepare thoughtful questions that demonstrate your interest in the role and the organisation. Ask about their current membership strategies, challenges they face, or how they envision the future of their community. This shows you're not just interested in the position but also in contributing to their success.
