At a Glance
- Tasks: Lead membership strategies and build strong community connections across our vibrant clubs.
- Company: Join a lively private members' club in London that values collaboration and creativity.
- Benefits: Enjoy competitive pay, bonuses, health care, gym discounts, and career growth opportunities.
- Other info: Be part of a supportive team where your personality and contributions truly matter.
- Why this job: Make a real impact by shaping member experiences and fostering a thriving community.
- Qualifications: Proven leadership skills and a passion for building relationships.
The predicted salary is between 60000 - 75000 £ per year.
We’re looking for a Group Head of Membership who brings energy, drive and a genuine passion for people. Someone who leads with confidence and collaboration, inspiring their team to build strong relationships and create thriving, well-balanced communities across Home House and Home House Studio. This is a role for someone who enjoys shaping strategy and turning it into meaningful growth - from attracting new members to nurturing lasting connections. You’ll take the lead on membership acquisition and retention, ensuring the right mix of members across both clubs, while delivering against ambitious growth targets and aligning closely with our brand vision.
At Home House, how we work together matters. You’ll be part of a team that celebrates each other, learns from each other and takes pride in making every guest experience feel special.
Highlights- Be part of a happy team – You’ll join a supportive team where your contribution counts.
- Grow your craft – Whether you’re guiding your team to achieve ambitious membership goals or exploring new ways to attract and retain the right mix of members, you’ll have the space to learn, grow and make your mark. This is a role where curiosity is encouraged, development is supported and your career can truly progress.
- Room for personality – Home House is one of London’s most distinctive private members’ clubs. It’s lively, surprising and full of character, just like the people who work here.
- High standards – We take pride in thoughtful service, beautiful detail and creating experiences that feel effortless and warm.
- Strategy and Growth: Develop and deliver member acquisition and retention strategies across both clubs, aligning with brand and commercial objectives.
- Partnerships and Collaboration: Lead relationships with strategic partners and internal teams, negotiating agreements and collaborating across marketing, events and commercial functions to maximise revenue and cross‑selling opportunities.
- Community and Member Experience: Curate a balanced, high‑quality membership community, ensuring strong engagement, high retention and a visible presence within the clubs. Handle member matters with professionalism and care.
- Performance and Reporting: Monitor and analyse performance across the membership pipeline, using CRM insights and data to track targets, identify trends and inform strategy, while ensuring GDPR compliance and budget control.
- Leadership and Team Development: Lead, support and develop the membership team, fostering a culture of professionalism and excellence, while ensuring adherence to processes, policies and performance expectations.
- A friendly, inclusive workplace where you can be yourself.
- Training, development and chances to grow your career.
- Competitive salary, performance‑based bonus and pension.
- Health care cash‑plan and Employee Assistance Programme.
- Gym and retail discounts.
- Complimentary meals on duty.
- Access to both Home House and Home House Studio experiences.
- Stream pay support.
- Annual clothing allowance.
If this sounds like a place where you’d feel at home, we’d love to hear from you. Apply and join us in making the magic happen. Welcome Home.
Group Head of Membership, Both Homes employer: Home House Limited
At Home House, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and encouraged to grow. As the Group Head of Membership, you'll not only lead a passionate team but also have the opportunity to shape strategies that enhance our unique community experience in one of London’s most distinctive private members’ clubs. With competitive benefits, ongoing professional development, and a supportive environment, this role offers a rewarding career path for those who thrive on collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Group Head of Membership, Both Homes
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show your passion! When you get the chance to chat with hiring managers or team members, let your enthusiasm for the role shine through. Share your ideas on how you can contribute to their community and growth.
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how you align with their mission and how you can help create thriving communities at Home House.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Group Head of Membership, Both Homes
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for people and community shine through in your application. We want to see how you connect with our values and how you can inspire others to build strong relationships.
Tailor Your Strategy:When discussing your experience, focus on specific strategies you've implemented for membership growth and retention. We love seeing how you've turned ideas into action, so be sure to highlight those successes!
Be Collaborative:Emphasise your ability to work with different teams and partners. We value collaboration, so share examples of how you've successfully negotiated or worked alongside others to achieve common goals.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t shy away from letting your personality come through. We’re looking for someone who fits into our lively culture, so a touch of character in your application can go a long way!
How to prepare for a job interview at Home House Limited
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how they align with your own passion for community building and membership growth. This will help you articulate how you can contribute to their vision.
✨Showcase Your Leadership Style
Be ready to discuss your leadership approach and how you inspire collaboration within a team. Share specific examples of how you've successfully led teams in the past, especially in achieving ambitious goals related to membership acquisition and retention.
✨Prepare for Scenario Questions
Think about potential challenges you might face in this role, such as managing member relationships or developing partnerships. Prepare thoughtful responses that demonstrate your problem-solving skills and ability to foster strong connections.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that show your interest in the role and the company culture. Inquire about their current strategies for member engagement or how they measure success in community building.
