Assistant Front of House Manager

Assistant Front of House Manager

Home Grown Club

Home Grown is not your typical Club – it’s where business meets unusual: entrepreneurs, investors and innovators converge to redefine what it means to network and connect.

We are seeking a dynamic Assistant Front of House Manager to join our Reception Team.

Why Home Grown?

• Unique environment: Home Grown is the first of its kind.
• Join our family: Become part of the lifeblood of our Club – we are not just a venue; we are a lifestyle.
• Career growth: Elevate your career within a renowned establishment, with opportunities for advancement and skill development.
• Exceptional standards: Embrace our commitment to excellence in service, where attention to detail and impeccable presentation are paramount.
• Innovative atmosphere: Immerse yourself in the exciting energy of Home Grown.

Your Responsibilities

Service standards

• Deputise in the absence of the Front of House Manager.
• Ensure you support the Membership community whilst providing a professional and friendly service throughout the House.
• Work closely with the Head Housekeeper and Chief Engineer to ensure standards in the House are maintained.
• Ensure guests are handled in a courteous and helpful manner.
• Encourage and respond to guest feedback.
• Maintain the confidentiality and security of all visitors and their guests.
• Have advanced knowledge of Opera Cloud.

Team Management

• To assist with team management and development whilst promoting a professional image with a caring and helpful attitude to ensure consistent and continual high service standards.
• Develop your team and hold appraisals on Open Blend at least once per quarter.

Business development

• Share ideas that may enable the achievement and surpassing of financial targets.

Budget control

• Effectively manage our people systems (such as Fourth) and ensure rotas are kept up to date according to business levels.
• Ensure accurate financial reporting, including bedroom revenue management, rate yielding, forecasting and sales opportunities.
• Manage daily accounting, cash handling and credit procedures, ensuring the team adhere to them at all times.

What do we offer in return?

• A supportive and inclusive work environment where your contributions are valued.
• Opportunities for career advancement and ongoing training.
• Competitive salary, service charge and pension.
• Private health insurance and Employee Assistance scheme.
• Gym and retail discounts.
• Full uniform.
• Complimentary meals.
• In-House experiences at both Home House and Home Grown.
• Wagestream.

If you feel this is the perfect role and environment for you, please share your CV. We look forward to hearing from you!

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

Referrals increase your chances of interviewing at Home Grown Club by 2x.

London, England, United Kingdom