At a Glance
- Tasks: Ensure customer safety, monitor CCTV, and provide support during the night.
- Company: Home Group, a supportive workplace focused on community care.
- Benefits: Competitive salary, health cash plan, 34 days leave, and instant pay access.
- Other info: Rolling rota with great training and team support.
- Why this job: Make a real difference in people's lives while working nights.
- Qualifications: Calm under pressure with strong communication skills and a passion for helping others.
The predicted salary is between 26300 - 26300 £ per year.
Salary £26,300 pa and great benefits including Health Cash Plan
Permanent, Full time (37.5 hpw)
Whitehaven
We can’t offer CoS for this role
Home, a place where you belong
Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? We’re looking for a dedicated night worker who won’t fall asleep on the job!
Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs. Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.
What you’ll do
- Walk around the building checking CCTV, fire doors and communal areas
- Greeting customers and visitors, picking up repairs or cleaning
- The first line of support for our customers when our wider team or their own support network isn’t around to help!
- Monitor and respond to incidents calmly, quickly and fairly
- Work with colleagues and partners to manage anti-social behaviour
Why join us
This is more than a job, it’s a place where you feel valued. You get great training, support from friendly colleagues and a chance to make a real difference every day. Be part of one of the UK’s Great Places to Work!
You have
- Calm under pressure with great communication skills
- Passion and experience in supporting others, either personally or professionally
- Good judgement and clear communication
- You recognise when things are about to go wrong and are confident intervening in a sensitive way.
To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work.
The practical bits
- Rolling rota, 4 on, 4 off (7pm- 7am)
- Although you’ll work nights / lone work, we do get together regularly in the daytime for training and team meetings
- Able to use technology to monitor CCTV, update records and communicate with colleagues
- You’ll need an Enhanced DBS check done (we pay for it)
What’s in it for you?
- 34 days leave increasing to 39 (including bank hols and a “me day”)
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
- Matching pension contribution (up to 7% and life insurance of 3x basic salary)
- Instant pay access with Stream
- 800+ discounts on shops, holidays, days out, tech and more
Click APPLY NOW to see our Housing Concierge job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.
For reasonable adjustments email recruitment@homegroup.org.uk
Housing Concierge - Nights in Whitehaven employer: Home Group
At Home Group, we pride ourselves on being a supportive and inclusive employer, where every team member is valued for their contributions. As a Housing Concierge in Whitehaven, you'll enjoy a rolling rota that allows for work-life balance, alongside generous benefits such as a health cash plan and increasing annual leave. Join us to make a meaningful impact in the lives of our vulnerable customers while working in a friendly environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Concierge - Nights in Whitehaven
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the Housing Concierge role. Think about how you'd handle specific situations, as this will show your calmness under pressure and great communication skills.
✨Tip Number 3
Don’t forget to showcase your passion for supporting others! Whether it’s through personal experiences or professional roles, share stories that highlight your judgement and ability to intervene sensitively.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our fantastic benefits right there.
We think you need these skills to ace Housing Concierge - Nights in Whitehaven
Some tips for your application 🫡
Show Your Night Owl Skills:Make sure to highlight your ability to work through the night and stay alert. We want to see how you can keep our customers safe while managing the building's security during those late hours.
Communicate Clearly:Since you'll be the first line of support for our customers, it's crucial to demonstrate your communication skills. Share examples of how you've effectively supported others in the past, especially in high-pressure situations.
Tailor Your Application:Don’t just send a generic application! We love it when candidates tailor their applications to us. Mention specific experiences that relate to the responsibilities listed in the job description, like monitoring CCTV or handling incidents.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Home Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Concierge. Familiarise yourself with the key tasks like monitoring CCTV, greeting customers, and handling incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Housing Concierge, you'll need to communicate effectively with customers and colleagues. Prepare examples from your past experiences where you've successfully resolved conflicts or provided support. This will highlight your ability to stay calm under pressure and your passion for helping others.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to intervene in sensitive situations or manage anti-social behaviour. Be ready to discuss how you approached these challenges and what the outcomes were. This will showcase your good judgement and quick thinking, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they handle specific incidents. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
