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- Tasks: Keep our repairs service running smoothly and support customers and colleagues.
- Company: Join Home Group, one of the UK’s top 10 Great Places to Work!
- Benefits: Enjoy 34 days leave, health cash plan, and instant pay access.
- Why this job: Make a real difference in people's lives every day with your admin skills.
- Qualifications: Experience in repairs and maintenance or strong customer service skills required.
- Other info: Flexible hybrid working with opportunities for growth and development.
The predicted salary is between 27025 - 37835 ÂŁ per year.
Salary ÂŁ27,025 per year plus 34 days leave and instant pay access with Stream.
Permanent, Full Time (37.5 hpw) Hybrid working - Welwyn Garden City and from home.
Home, a place where you belong. Ever feel like your admin and customer service skills could be making a bigger impact? In this role, you’ll help keep our repairs service running smoothly, supporting both customers and colleagues. You’ll be right at the heart of our team who ensure our customers' homes are safe and comfortable. Working in our repairs and maintenance team, you’ll keep things moving behind the scenes so our customers get the help they need quickly. It’s a role where your skills make a real difference to people’s lives every day.
What you’ll do:
- Keep systems up to date with real-time repairs and maintenance activity.
- Spot where job volumes exceed resources and help us take action.
- Manage orders for materials, equipment and subcontractors.
- Provide general admin support including scanning, filing and post.
- Support our scheduling team when needed to keep things moving.
You’ll be part of a team that’s passionate about great service and proud of what we do. We’ll support you to grow and develop, with opportunities to build your skills and take the next step. Be part of one of the UK’s top 10 Great Places to Work!
You have:
- Experience in a fast-paced repairs and maintenance team, or good knowledge of the sector.
- Knowledge of housing management and workforce planning systems.
- Strong organisation and customer service skills.
- Ability to manage changing priorities and meet deadlines.
- Confidence using technology and online systems.
Stronger together: We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits:
- You’ll work Monday to Friday.
- You’ll work core hours between 08:30 and 16:30 with flexibility built in.
- We work a hybrid pattern with 2 days per week in our Welwyn Garden City office and the rest from home. May be occasional travel to the North East for training purposes (which we’ll pay for).
What’s in it for you?
- 34 days leave, (this includes bank holidays and a “me day”). The option to buy 5 more each year.
- Health cash plan saving you (and your children) ÂŁ1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- Instant pay access with Stream.
- 800+ discounts on shops, holidays, days out, tech and more.
Find out more. Click APPLY NOW to see our Administrator - R&M Job Description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait. For reasonable adjustments email recruitment@homegroup.org.uk.
Work Locations: Welwyn Garden City (Mundells Industrial Estate).
Repairs and Maintenance Administrator in Welwyn Garden City employer: Home Group
Contact Detail:
Home Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Repairs and Maintenance Administrator in Welwyn Garden City
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Home Group. Understand their values and what makes them one of the UK’s top places to work. This will help you connect your skills to their mission during the chat.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to admin and customer service roles. Prepare some examples from your past experiences that showcase your skills in a fast-paced environment. We want to hear how you’ve made a difference!
✨Tip Number 3
Show your passion for repairs and maintenance! During the interview, express why you’re excited about this role and how you can contribute to keeping customers’ homes safe and comfortable. Your enthusiasm can really set you apart!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace Repairs and Maintenance Administrator in Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin and customer service skills, especially any relevant experience in repairs and maintenance. We want to see how you can make a real difference!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background aligns with our mission. Let us know why you want to be part of our team that cares about making homes safe and comfortable.
Showcase Your Tech Savvy: Since we rely on technology and online systems, don’t forget to mention your confidence in using these tools. Share examples of how you've used tech in previous roles to manage tasks or improve processes. We love a candidate who’s up for the challenge!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of repairs and maintenance processes. Familiarise yourself with common issues in housing management and workforce planning systems. This will show that you’re not just a candidate, but someone who understands the industry.
✨Showcase Your Skills
Be ready to discuss specific examples of how you've used your admin and customer service skills in previous roles. Think about times when you managed changing priorities or met tight deadlines. This will help demonstrate your ability to thrive in a fast-paced environment.
✨Ask Smart Questions
Prepare thoughtful questions about the team and the role. Inquire about how they handle high job volumes or what tools they use for scheduling. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
✨Be Yourself
Remember, they want to see the real you! Emphasise your passion for providing great service and making a difference in people’s lives. Being authentic can set you apart from other candidates and align you with their values of inclusion and wellbeing.
