At a Glance
- Tasks: Lead and enhance repairs and maintenance across a large property portfolio.
- Company: Join a top-rated employer focused on inclusion and employee wellbeing.
- Benefits: Competitive salary, generous leave, health cash plan, and flexible working options.
- Other info: Hybrid working with travel across regions and a strong focus on diversity.
- Why this job: Make a real impact in a supportive leadership role with excellent career growth.
- Qualifications: Senior management experience in maintenance services and relevant health and safety qualifications.
The predicted salary is between 98000 - 105000 € per year.
Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan. Hybrid working, flexible office-base, working from home and across your regional portfolio. Permanent, full time (37.5 hpw).
We’re looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You’ll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You’ll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works. You’ll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise.
What you’ll do:
- Providing strong, clear and expert leadership promoting a culture of performance and excellence.
- Work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers.
- Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures.
- Lead and motivate supercharged teams to exceed customer expectations and KPI’s, effectively controlling costs and risks.
- Develop and deliver short/mid-term operating plans aligned to our strategy.
- Evolve our services to be exemplary and industry-leading.
You’ll be part of our senior leadership team, who are a great bunch of supportive peers. You’ll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK’s Great Places to Work!
You have:
- Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment.
- Relevant health and safety qualifications (such as NEBOSH).
- Experience delivering services at the right cost and right first time, reducing waste.
- Ability to forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential.
- Experienced people manager, able to inspire, influence and embed a culture of operational excellence.
- Creative spark, be a great influencer, solutions-focused and bold to achieve great things.
Stronger together: We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition. As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process.
The practical bits:
- 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in.
- This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio.
- Some travel to the North-East (where our Head Office is based) will also be required.
- A full current driving licence, as you’ll work and travel across your region and will be provided with a car allowance as part of your remuneration package.
What’s in it for you?
- 34 days leave, rising to 39 (this includes bank holidays and a “me day”). The option to buy 5 more each year.
- Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more.
- Matching pension contribution (up to 7% and life insurance of 3x basic salary).
- 800+ discounts on shops, holidays, days out, tech and more.
- Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support.
Head of Repairs and Maintenance in Welwyn Garden City employer: Home Group
Home Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. With a competitive salary package, hybrid working options, and extensive benefits including a health cash plan and generous leave, we empower our leaders to drive performance and exceed customer expectations across our regional operations. Join us in making a meaningful impact in the communities we serve while being part of one of the UK’s Great Places to Work!
StudySmarter Expert Advice🤫
We think this is how you could land Head of Repairs and Maintenance in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Head of Repairs and Maintenance role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Make sure you can articulate how your experience aligns with their mission and how you can supercharge their maintenance operations. Confidence is key, so practice your pitch!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you’ve motivated teams and driven performance in previous roles. Highlighting your ability to inspire and influence will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in being part of our great team at Home Group!
We think you need these skills to ace Head of Repairs and Maintenance in Welwyn Garden City
Some tips for your application 🫡
Show Your Leadership Skills:Make sure to highlight your significant senior management experience in your application. We want to see how you've led teams and driven performance in previous roles, especially in maintenance services.
Be Specific About Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to deliver services right first time. Use metrics where possible to show how you’ve reduced waste and improved customer satisfaction.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. We’re looking for someone who can evolve our services to be exemplary, so show us how you fit that bill.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Home Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of repairs and maintenance services. Brush up on your knowledge of DLO operations, compliance checks, and how to deliver a right-first-time culture. This will show that you’re not just a leader but also someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you motivate teams. Think of examples where you’ve inspired others to exceed expectations or improved performance metrics. This is your chance to demonstrate that you can supercharge teams and drive operational excellence.
✨Be Solutions-Focused
During the interview, be ready to tackle hypothetical scenarios related to maintenance challenges. Show that you’re solutions-oriented by discussing how you would handle issues like reducing waste or managing costs effectively. This will highlight your creative spark and boldness in achieving great results.
✨Align with Their Values
Familiarise yourself with the company’s commitment to inclusion and diversity. Be prepared to discuss how you can contribute to a supportive workplace culture. This will resonate well with the interviewers and show that you’re a good fit for their team dynamics.
